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Chatwoot

Open-source customer engagement and live-chat platform

Chat & Communication ★ 35.6k stars Medium setup MIT

Chatwoot is a self-hosted customer support platform that unifies live chat, email, social media, and messaging channels into a shared team inbox. It is an open alternative to Intercom and Zendesk.

Official siteSource code

Key features

  • Omnichannel shared inbox
  • Live chat widget for websites
  • Automation and canned responses
  • Integrates with many messaging channels

Pros & cons

Strengths

  • Polished customer support workflow
  • Active development

Trade-offs

  • Resource-hungry
  • Complex multi-service stack

Chatwoot replaces

Self-hosted Intercom alternativesSelf-hosted Zendesk alternativesSelf-hosted Drift alternatives

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