matrix-appservice-irc vs Chatwoot

A side-by-side comparison of two self-hosted chat & communication options — licensing, setup difficulty, resource needs, and what each one replaces.

Not the right match-up?
Featurematrix-appservice-ircChatwoot
CategoryChat & CommunicationChat & Communication
LicenseApache-2.0MIT
LanguageTypeScriptRuby
Setup difficultyHardMedium
Min. RAM512 MB2,048 MB
Deploymentdocker, sourcedocker, kubernetes, bare-metal
GitHub stars★ 505★ 35,596
First released20162019
ReplacesSlack IRC gatewayIntercom, Zendesk, Drift

Why pick each one

Choose matrix-appservice-irc if…

  • Released under the Apache-2.0 license
  • First-class Docker support for quick deployment
  • Written in TypeScript
  • Lightweight — runs in 512 MB RAM
matrix-appservice-irc details

Choose Chatwoot if…

  • Polished customer support workflow
  • Active development
Chatwoot details

Frequently asked questions

Is matrix-appservice-irc or Chatwoot better?

Chatwoot is the stronger all-round pick: it has both the larger community and the simpler medium setup. Consider matrix-appservice-irc if its specific feature set fits your needs better.

Are matrix-appservice-irc and Chatwoot free and open-source?

Yes. matrix-appservice-irc is licensed under Apache-2.0 and Chatwoot under MIT. Both can be self-hosted at no software cost.

Can I run matrix-appservice-irc and Chatwoot with Docker?

matrix-appservice-irc: yes. Chatwoot: yes.

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