Chatwoot vs Request Tracker
A side-by-side comparison of two self-hosted apps from related categories
— licensing, setup difficulty, resource needs, and what each one
replaces.
Not the right match-up?
Compare Chatwoot with
choose an app… Plane Focalboard Super Productivity Wekan UVdesk SimpleX Chat Etherpad OpenProject Habitica Self-Hosted Planka Leantime Centrifugo Screego Typebot git-bug Kanboard Berty Mumble Kaneo The Lounge GLPI Papercups Taskwarrior Zammad WorkAdventure Soketi Remark42 Isso FreeSWITCH qTox MiroTalk Ferdium FreeScout Telegram Bot API Server Rustpad Erxes osTicket Asterisk WeeChat Frappe Helpdesk Ergo Peppermint irssi Quicksy Bridge Kamailio Cusdis Libredesk Tox Stoat Helpy AnyCable Chitchatter Live Helper Chat Spacebar Nextcloud Talk Indico RetroShare SIPCAPTURE Homer Peer-calls mautrix-telegram Routr GlobaLeaks openSIPS mautrix Trudesk Databag Handesk Galène InspIRCd Candy Toxic Faveo Helpdesk Hyphanet FusionPBX OpenSupports soju KiwiIRC Glowing Bear Bonfire Pretalx Delta Chat Notifo Ticketit SimpleX Briar Quassel IRC OTS matrix-commander Mumble Web Comentario BitlBee Znuny ngIRCd Miaou Session Nextcloud Talk Signaling Server UnrealIRCd MiroTalk C2C matrix-appservice-irc Linphone Chatmail Relay Hookshot Atheme IRC Services Maunium Sticker Picker Spectrum 2 Shhh Gamja Jami Server Bridge Mollysocket Anope PushBits OTOBO Comm Tiledesk Heisenbridge Slixmpp Ferdium Server Solanum Wesh Network Draupnir baibot matrix-media-repo Charybdis IRCd Zusam Cactus Comments ircd-hybrid Scuttlebutt Room Robust IRC Flexisip FlowInquiry SAMA Biboumi Hebbot ircu2 Libervia Jami TicketsBot YunoHost Mail Relay 3CX ARN-Messager Freepbx GNUnet Groupboard MailBag Mailman3 Mailing List Manager Mlmmj Web Peachpub PrivMX WebMail SIP3 TrueConf Wazo Yeti-Switch
Compare Request Tracker with
choose an app… UVdesk GLPI Zammad FreeScout Erxes Hi.Events osTicket Frappe Helpdesk Peppermint Libredesk Helpy MantisBT Trudesk Handesk Faveo Helpdesk OpenSupports ITFlow Ticketit Bugzilla Znuny Trac The Bug Genie OTOBO Tiledesk FlowInquiry TicketsBot eTraxis SupportPal Telebugs
Feature Chatwoot Request Tracker Category Chat & Communication Helpdesk & Ticketing License MIT GPL-2.0 Language Ruby Perl Setup difficulty Medium Hard Min. RAM 2,048 MB 1,024 MB Deployment docker, kubernetes, bare-metal bare-metal, source GitHub stars ★ 35,596 ★ 1,141 First released 2019 1996 Replaces Intercom, Zendesk, Drift Zendesk, Jira Service Management
Why pick each one
Choose Chatwoot if… Polished customer support workflow Active development Chatwoot details Choose Request Tracker if… Released under the GPL-2.0 license Active community (1.1k GitHub stars) Written in Perl Request Tracker details
Frequently asked questions Is Chatwoot or Request Tracker better? Chatwoot is the stronger all-round pick: it has both the larger community and the simpler medium setup. Consider Request Tracker if its specific feature set fits your needs better.
Are Chatwoot and Request Tracker free and open-source? Yes. Chatwoot is licensed under MIT and Request Tracker under GPL-2.0. Both can be self-hosted at no software cost.
Can I run Chatwoot and Request Tracker with Docker? Chatwoot: yes. Request Tracker: check the project docs for container support.