Request Tracker
Enterprise-grade ticketing system from Best Practical
Request Tracker (RT) is a mature, enterprise-grade issue tracking and ticketing system. It is used for help desks, NOCs, and complex workflow management.
Key features
- Highly configurable workflows
- Email-driven ticketing
- Custom fields and scrips
- Strong access control
Strengths
- Released under the GPL-2.0 license
- Active community (1.2k GitHub stars)
- Written in Perl
Request Tracker replaces
Compare Request Tracker
17 head-to-head comparisons.
- Request Tracker vs UVdesk
- Request Tracker vs GLPI
- Request Tracker vs Erxes
- Request Tracker vs osTicket
- Request Tracker vs Frappe Helpdesk
- Request Tracker vs Peppermint
- Request Tracker vs Libredesk
- Request Tracker vs Trudesk
- Request Tracker vs Handesk
- Request Tracker vs Faveo Helpdesk
- Request Tracker vs OpenSupports
- Request Tracker vs ITFlow
- Request Tracker vs Ticketit
- Request Tracker vs Znuny
- Request Tracker vs OTOBO
- Request Tracker vs Tiledesk
- Request Tracker vs TicketsBot
Similar helpdesk & ticketing apps
UVdesk
Helpdesk & TicketingOpen-source helpdesk built on Symfony
Replaces Zendesk, Freshdesk
GLPI
Helpdesk & TicketingIT asset management and service desk
Replaces ServiceNow, Zendesk
Erxes
Helpdesk & TicketingOpen-source experience operating system with ticketing
Replaces Zendesk, Intercom
Hi.Events
Helpdesk & TicketingSelf-hosted event management and ticket selling platform
Replaces Eventbrite, Ticket Tailor
osTicket
Helpdesk & TicketingWidely used open-source support ticket system
Replaces Zendesk, Freshdesk
Frappe Helpdesk
Helpdesk & TicketingModern open-source helpdesk built on Frappe
Replaces Zendesk, Freshdesk