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RE

Request Tracker

Enterprise-grade ticketing system from Best Practical

Helpdesk & Ticketing ★ 1.2k stars Hard setup GPL-2.0

Request Tracker (RT) is a mature, enterprise-grade issue tracking and ticketing system. It is used for help desks, NOCs, and complex workflow management.

Official siteSource code

Key features

  • Highly configurable workflows
  • Email-driven ticketing
  • Custom fields and scrips
  • Strong access control

Strengths

  • Released under the GPL-2.0 license
  • Active community (1.2k GitHub stars)
  • Written in Perl

Is Request Tracker secure?

No known vulnerabilities affect Request Tracker's latest release (rt-6.0.3). OSV.dev lists 24 past advisories for the project; none of them applies to this release. No known vulnerabilities is not proof of security: it means none have been publicly catalogued.

  • Most recent fixed advisory CVE-2026-44231, published 2026-07-20 (86 days ago), fixed in 5.0.10, 6.0.3

Source: OSV.dev, checked 2026-10-14. How this is measured.

Request Tracker replaces

Self-hosted Zendesk alternativesSelf-hosted Jira Service Management alternatives

Health badge

Maintain Request Tracker? Add its health score to your README. The badge links back to this page.

SelfHostIndex: 85 · excellent

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[![SelfHostIndex health score for Request Tracker](https://selfhostindex.com/badge/request-tracker.svg)](https://selfhostindex.com/app/request-tracker/)
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<a href="https://selfhostindex.com/app/request-tracker/"><img src="https://selfhostindex.com/badge/request-tracker.svg" alt="SelfHostIndex health score for Request Tracker"></a>
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.. image:: https://selfhostindex.com/badge/request-tracker.svg
   :alt: SelfHostIndex health score for Request Tracker
   :target: https://selfhostindex.com/app/request-tracker/

The score is recomputed on every nightly rebuild from public repository data — see how it is calculated.

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