Request Tracker
Enterprise-grade ticketing system from Best Practical
Request Tracker (RT) is a mature, enterprise-grade issue tracking and ticketing system. It is used for help desks, NOCs, and complex workflow management.
Key features
- Highly configurable workflows
- Email-driven ticketing
- Custom fields and scrips
- Strong access control
Strengths
- Released under the GPL-2.0 license
- Active community (1.1k GitHub stars)
- Written in Perl
Request Tracker replaces
Compare Request Tracker
30 head-to-head comparisons.
- Request Tracker vs Chatwoot
- Request Tracker vs UVdesk
- Request Tracker vs GLPI
- Request Tracker vs Zammad
- Request Tracker vs FreeScout
- Request Tracker vs Erxes
- Request Tracker vs Hi.Events
- Request Tracker vs osTicket
- Request Tracker vs Frappe Helpdesk
- Request Tracker vs Peppermint
- Request Tracker vs Libredesk
- Request Tracker vs Helpy
- Request Tracker vs MantisBT
- Request Tracker vs Trudesk
- Request Tracker vs Handesk
- Request Tracker vs Faveo Helpdesk
- Request Tracker vs OpenSupports
- Request Tracker vs ITFlow
- Request Tracker vs Ticketit
- Request Tracker vs Bugzilla
- Request Tracker vs Znuny
- Request Tracker vs Trac
- Request Tracker vs The Bug Genie
- Request Tracker vs OTOBO
- Request Tracker vs Tiledesk
- Request Tracker vs FlowInquiry
- Request Tracker vs TicketsBot
- Request Tracker vs eTraxis
- Request Tracker vs SupportPal
- Request Tracker vs Telebugs
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