osTicket
Widely used open-source support ticket system
osTicket is a widely used open-source support ticket system. It routes inquiries from email, web forms, and APIs into a simple, easy-to-use multi-user interface.
Key features
- Email and web ticket creation
- Custom fields and forms
- SLA and ticket routing
- Canned responses
Pros & cons
Strengths
- Mature and stable
- Easy for staff to learn
Trade-offs
- Interface looks dated
osTicket replaces
Compare osTicket
35 head-to-head comparisons.
- osTicket vs Chatwoot
- osTicket vs UVdesk
- osTicket vs GLPI
- osTicket vs Zammad
- osTicket vs FreeScout
- osTicket vs Erxes
- osTicket vs Hi.Events
- osTicket vs Frappe Helpdesk
- osTicket vs Peppermint
- osTicket vs Libredesk
- osTicket vs Helpy
- osTicket vs MantisBT
- osTicket vs Trudesk
- osTicket vs Handesk
- osTicket vs Faveo Helpdesk
- osTicket vs Request Tracker
- osTicket vs OpenSupports
- osTicket vs ITFlow
- osTicket vs Ticketit
- osTicket vs Bugzilla
- osTicket vs Znuny
- osTicket vs Trac
- osTicket vs The Bug Genie
- osTicket vs OTOBO
- osTicket vs Tiledesk
- osTicket vs FlowInquiry
- osTicket vs TicketsBot
- osTicket vs eTraxis
- osTicket vs Deskpro
- osTicket vs Full Help
- osTicket vs JIRA
- osTicket vs Jitbit Helpdesk
- osTicket vs Roundup Issue Tracker
- osTicket vs SupportPal
- osTicket vs Telebugs
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