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Frappe Helpdesk

Modern open-source helpdesk built on Frappe

Helpdesk & Ticketing ★ 3.4k stars Medium setup AGPL-3.0

Frappe Helpdesk is an open-source ticketing tool built on the Frappe framework. It provides a streamlined agent experience, SLAs, and a customer knowledge base.

Official siteSource code

Key features

  • Streamlined agent inbox
  • SLA tracking
  • Knowledge base
  • Canned responses and automation

Strengths

  • Released under the AGPL-3.0 license
  • First-class Docker support for quick deployment
  • Active community (3.4k GitHub stars)
  • Written in Vue

Is Frappe Helpdesk secure?

No known vulnerabilities affect Frappe Helpdesk's latest release (v1.30.2). OSV.dev lists 1 past advisory for the project; none of them applies to this release. No known vulnerabilities is not proof of security: it means none have been publicly catalogued.

  • Most recent fixed advisory CVE-2025-10655, published 2025-12-09 (309 days ago)

Source: OSV.dev, checked 2026-10-14. How this is measured.

Frappe Helpdesk replaces

Self-hosted Zendesk alternativesSelf-hosted Freshdesk alternatives

Health badge

Maintain Frappe Helpdesk? Add its health score to your README. The badge links back to this page.

SelfHostIndex: 90 · excellent

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[![SelfHostIndex health score for Frappe Helpdesk](https://selfhostindex.com/badge/erpnext-helpdesk.svg)](https://selfhostindex.com/app/erpnext-helpdesk/)
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<a href="https://selfhostindex.com/app/erpnext-helpdesk/"><img src="https://selfhostindex.com/badge/erpnext-helpdesk.svg" alt="SelfHostIndex health score for Frappe Helpdesk"></a>
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.. image:: https://selfhostindex.com/badge/erpnext-helpdesk.svg
   :alt: SelfHostIndex health score for Frappe Helpdesk
   :target: https://selfhostindex.com/app/erpnext-helpdesk/

The score is recomputed on every nightly rebuild from public repository data — see how it is calculated.

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