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Frappe Helpdesk

Modern open-source helpdesk built on Frappe

Helpdesk & Ticketing ★ 3.3k stars Medium setup AGPL-3.0

Frappe Helpdesk is an open-source ticketing tool built on the Frappe framework. It provides a streamlined agent experience, SLAs, and a customer knowledge base.

Official siteSource code

Key features

  • Streamlined agent inbox
  • SLA tracking
  • Knowledge base
  • Canned responses and automation

Strengths

  • Released under the AGPL-3.0 license
  • First-class Docker support for quick deployment
  • Active community (3.3k GitHub stars)
  • Written in Vue

Frappe Helpdesk replaces

Self-hosted Zendesk alternativesSelf-hosted Freshdesk alternatives

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