Frappe Helpdesk vs Peppermint
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
Frappe Helpdesk
Modern open-source helpdesk built on Frappe
VS
Peppermint
Archived
Open-source ticket management and helpdesk
| Feature | Frappe Helpdesk | Peppermint |
|---|---|---|
| Deploy effort | Under-an-hour setup | Under-an-hour setup |
| Health score | 88 · Excellent | 15 · At risk |
| Status | Actively maintained | Archived |
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | AGPL-3.0 | AGPL-3.0 |
| Language | Vue | TypeScript |
| Setup difficulty | Medium | Medium |
| Min. RAM | 1,024 MB | 512 MB |
| Deployment | docker, source | docker, source |
| GitHub stars | ★ 3,390 | ★ 3,162 |
| First released | 2022 | 2021 |
| Replaces | Zendesk, Freshdesk | Zendesk, Jira Service Management |
What are Frappe Helpdesk and Peppermint?
Frappe Helpdesk
Frappe Helpdesk is an open-source ticketing tool built on the Frappe framework. It provides a streamlined agent experience, SLAs, and a customer knowledge base.
- Streamlined agent inbox
- SLA tracking
- Knowledge base
- Canned responses and automation
Peppermint
Peppermint is an open-source ticket management system and helpdesk. It offers a modern interface for managing customer issues, internal tasks, and a knowledge base.
- Ticket and task management
- Email-to-ticket support
- Documentation and notebooks
- Modern responsive UI
Frappe Helpdesk vs Peppermint: key differences
The biggest difference is maintenance: Peppermint's repository is archived and no longer developed, while Frappe Helpdesk is actively maintained. Frappe Helpdesk is written in Vue, while Peppermint is built with TypeScript. Peppermint is the lighter option, starting around 512 MB of RAM against 1,024 MB for Frappe Helpdesk.
Why pick each one
Choose Frappe Helpdesk if…
- Released under the AGPL-3.0 license
- First-class Docker support for quick deployment
- Active community (3.4k GitHub stars)
- Written in Vue
Choose Peppermint if…
- Released under the AGPL-3.0 license
- First-class Docker support for quick deployment
- Active community (3.2k GitHub stars)
- Written in TypeScript
Frequently asked questions
Is Frappe Helpdesk or Peppermint better?
Neither is universally better. Frappe Helpdesk has the larger community; both share a medium setup difficulty, so the decision comes down to features and licensing.
Are Frappe Helpdesk and Peppermint free and open-source?
Yes. Frappe Helpdesk is licensed under AGPL-3.0 and Peppermint under AGPL-3.0. Both can be self-hosted at no software cost.
Can I run Frappe Helpdesk and Peppermint with Docker?
Frappe Helpdesk: yes. Peppermint: yes.
Which is lighter on resources, Frappe Helpdesk or Peppermint?
Peppermint has the smaller minimum footprint at 512 MB of RAM, compared to about 1,024 MB for Frappe Helpdesk. Real-world usage depends on library size, user count, and enabled features.