osTicket vs Peppermint
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
Not the right match-up?
osTicket
Widely used open-source support ticket system
VS
Peppermint
Open-source ticket management and helpdesk
| Feature | osTicket | Peppermint |
|---|---|---|
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | GPL-2.0 | AGPL-3.0 |
| Language | PHP | TypeScript |
| Setup difficulty | Medium | Medium |
| Min. RAM | 512 MB | 512 MB |
| Deployment | docker, bare-metal, source | docker, source |
| GitHub stars | ★ 3,871 | ★ 3,159 |
| First released | 2003 | 2021 |
| Replaces | Zendesk, Freshdesk | Zendesk, Jira Service Management |
Why pick each one
Choose Peppermint if…
- Released under the AGPL-3.0 license
- First-class Docker support for quick deployment
- Active community (3.2k GitHub stars)
- Written in TypeScript
Frequently asked questions
Is osTicket or Peppermint better?
Neither is universally better. osTicket has the larger community; both share a medium setup difficulty, so the decision comes down to features and licensing.
Are osTicket and Peppermint free and open-source?
Yes. osTicket is licensed under GPL-2.0 and Peppermint under AGPL-3.0. Both can be self-hosted at no software cost.
Can I run osTicket and Peppermint with Docker?
osTicket: yes. Peppermint: yes.