Erxes vs osTicket
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
Not the right match-up?
Erxes
Open-source experience operating system with ticketing
VS
osTicket
Widely used open-source support ticket system
| Feature | Erxes | osTicket |
|---|---|---|
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | GPL-3.0 | GPL-2.0 |
| Language | TypeScript | PHP |
| Setup difficulty | Hard | Medium |
| Min. RAM | 2,048 MB | 512 MB |
| Deployment | docker, kubernetes | docker, bare-metal, source |
| GitHub stars | ★ 4,058 | ★ 3,871 |
| First released | 2017 | 2003 |
| Replaces | Zendesk, Intercom, HubSpot | Zendesk, Freshdesk |
Why pick each one
Choose Erxes if…
- Released under the GPL-3.0 license
- First-class Docker support for quick deployment
- Kubernetes-ready with Helm charts available
- Active community (4.1k GitHub stars)
Frequently asked questions
Is Erxes or osTicket better?
Neither is universally better. Erxes has the larger community, while osTicket is simpler to set up (medium difficulty). Choose based on the comparison table above and your own setup.
Are Erxes and osTicket free and open-source?
Yes. Erxes is licensed under GPL-3.0 and osTicket under GPL-2.0. Both can be self-hosted at no software cost.
Can I run Erxes and osTicket with Docker?
Erxes: yes. osTicket: yes.