Frappe Helpdesk vs Erxes
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
Not the right match-up?
Frappe Helpdesk
Modern open-source helpdesk built on Frappe
VS
Erxes
Open-source experience operating system with ticketing
| Feature | Frappe Helpdesk | Erxes |
|---|---|---|
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | AGPL-3.0 | GPL-3.0 |
| Language | Vue | TypeScript |
| Setup difficulty | Medium | Hard |
| Min. RAM | 1,024 MB | 2,048 MB |
| Deployment | docker, source | docker, kubernetes |
| GitHub stars | ★ 3,295 | ★ 4,058 |
| First released | 2022 | 2017 |
| Replaces | Zendesk, Freshdesk | Zendesk, Intercom, HubSpot |
Why pick each one
Choose Frappe Helpdesk if…
- Released under the AGPL-3.0 license
- First-class Docker support for quick deployment
- Active community (3.3k GitHub stars)
- Written in Vue
Choose Erxes if…
- Released under the GPL-3.0 license
- First-class Docker support for quick deployment
- Kubernetes-ready with Helm charts available
- Active community (4.1k GitHub stars)
Frequently asked questions
Is Frappe Helpdesk or Erxes better?
Neither is universally better. Erxes has the larger community, while Frappe Helpdesk is simpler to set up (medium difficulty). Choose based on the comparison table above and your own setup.
Are Frappe Helpdesk and Erxes free and open-source?
Yes. Frappe Helpdesk is licensed under AGPL-3.0 and Erxes under GPL-3.0. Both can be self-hosted at no software cost.
Can I run Frappe Helpdesk and Erxes with Docker?
Frappe Helpdesk: yes. Erxes: yes.