GLPI vs Peppermint
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
GLPI
IT asset management and service desk
VS
Peppermint
Archived
Open-source ticket management and helpdesk
| Feature | GLPI | Peppermint |
|---|---|---|
| Deploy effort | Under-an-hour setup | Under-an-hour setup |
| Health score | 91 · Excellent | 15 · At risk |
| Status | Actively maintained | Archived |
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | GPL-3.0 | AGPL-3.0 |
| Language | PHP | TypeScript |
| Setup difficulty | Medium | Medium |
| Min. RAM | 512 MB | 512 MB |
| Deployment | docker, bare-metal, source | docker, source |
| GitHub stars | ★ 6,378 | ★ 3,162 |
| First released | 2003 | 2021 |
| Replaces | ServiceNow, Zendesk | Zendesk, Jira Service Management |
What are GLPI and Peppermint?
GLPI
GLPI is a free IT service management software combining a helpdesk ticketing system with IT asset and inventory management. It is widely used by IT departments.
- ITIL-aligned service desk
- Asset and inventory management
- Self-service portal
- Large plugin ecosystem
Peppermint
Peppermint is an open-source ticket management system and helpdesk. It offers a modern interface for managing customer issues, internal tasks, and a knowledge base.
- Ticket and task management
- Email-to-ticket support
- Documentation and notebooks
- Modern responsive UI
GLPI vs Peppermint: key differences
The biggest difference is maintenance: Peppermint's repository is archived and no longer developed, while GLPI is actively maintained. GLPI is written in PHP, while Peppermint is built with TypeScript. Licensing differs — GPL-3.0 for GLPI versus AGPL-3.0 for Peppermint. GLPI is the more established project (first released 2003), while Peppermint arrived in 2021. GLPI has the considerably larger community, at 6,378 GitHub stars versus 3,162.
Why pick each one
Choose GLPI if…
- Released under the GPL-3.0 license
- First-class Docker support for quick deployment
- Mature project with 6.4k GitHub stars
- Written in PHP
Choose Peppermint if…
- Released under the AGPL-3.0 license
- First-class Docker support for quick deployment
- Active community (3.2k GitHub stars)
- Written in TypeScript
Frequently asked questions
Is GLPI or Peppermint better?
Neither is universally better. GLPI has the larger community; both share a medium setup difficulty, so the decision comes down to features and licensing.
Are GLPI and Peppermint free and open-source?
Yes. GLPI is licensed under GPL-3.0 and Peppermint under AGPL-3.0. Both can be self-hosted at no software cost.
Can I run GLPI and Peppermint with Docker?
GLPI: yes. Peppermint: yes.