ITFlow vs Peppermint
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
Peppermint
Archived
Open-source ticket management and helpdesk
| Feature | ITFlow | Peppermint |
|---|---|---|
| Deploy effort | Under-an-hour setup | Under-an-hour setup |
| Health score | 82 · Excellent | 15 · At risk |
| Status | Actively maintained | Archived |
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | MIT | AGPL-3.0 |
| Language | PHP | TypeScript |
| Setup difficulty | Medium | Medium |
| Min. RAM | 512 MB | 512 MB |
| Deployment | docker, bare-metal | docker, source |
| GitHub stars | ★ 1,007 | ★ 3,162 |
| First released | 2021 | 2021 |
| Replaces | ServiceNow, Jira Service Management | Zendesk, Jira Service Management |
What are ITFlow and Peppermint?
ITFlow
ITFlow is a self-hosted application for IT service providers that combines client documentation, asset tracking, and a ticketing system. It handles support tickets with categorization and priorities alongside a knowledge base.
- Incident and request tickets
- Built-in knowledge base
- Asset linkage
- Priority and category routing
Peppermint
Peppermint is an open-source ticket management system and helpdesk. It offers a modern interface for managing customer issues, internal tasks, and a knowledge base.
- Ticket and task management
- Email-to-ticket support
- Documentation and notebooks
- Modern responsive UI
ITFlow vs Peppermint: key differences
The biggest difference is maintenance: Peppermint's repository is archived and no longer developed, while ITFlow is actively maintained. ITFlow is written in PHP, while Peppermint is built with TypeScript. Licensing differs — MIT for ITFlow versus AGPL-3.0 for Peppermint. Peppermint has the considerably larger community, at 3,162 GitHub stars versus 1,007.
Why pick each one
Choose ITFlow if…
- Released under the MIT license
- First-class Docker support for quick deployment
- Active community (1k GitHub stars)
- Written in PHP
Choose Peppermint if…
- Released under the AGPL-3.0 license
- First-class Docker support for quick deployment
- Active community (3.2k GitHub stars)
- Written in TypeScript
Frequently asked questions
Is ITFlow or Peppermint better?
Neither is universally better. Peppermint has the larger community; both share a medium setup difficulty, so the decision comes down to features and licensing.
Are ITFlow and Peppermint free and open-source?
Yes. ITFlow is licensed under MIT and Peppermint under AGPL-3.0. Both can be self-hosted at no software cost.
Can I run ITFlow and Peppermint with Docker?
ITFlow: yes. Peppermint: yes.