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ITFlow

Open-source ITSM, documentation and ticketing for MSPs

Helpdesk & Ticketing ★ 1k stars Medium setup MIT

ITFlow is a self-hosted application for IT service providers that combines client documentation, asset tracking, and a ticketing system. It handles support tickets with categorization and priorities alongside a knowledge base.

Official siteSource code

Key features

  • Incident and request tickets
  • Built-in knowledge base
  • Asset linkage
  • Priority and category routing

Strengths

  • Released under the MIT license
  • First-class Docker support for quick deployment
  • Active community (1k GitHub stars)
  • Written in PHP

Is ITFlow secure?

No known vulnerabilities affect ITFlow's latest release (v26.10). OSV.dev lists 6 past advisories for the project; none of them applies to this release. No known vulnerabilities is not proof of security: it means none have been publicly catalogued.

  • Most recent fixed advisory CVE-2026-97735, published 2026-09-25 (19 days ago), fixed in 26.08

Source: OSV.dev, checked 2026-10-14. How this is measured.

ITFlow replaces

Self-hosted ServiceNow alternativesSelf-hosted Jira Service Management alternatives

Health badge

Maintain ITFlow? Add its health score to your README. The badge links back to this page.

SelfHostIndex: 86 · excellent

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[![SelfHostIndex health score for ITFlow](https://selfhostindex.com/badge/itflow-helpdesk.svg)](https://selfhostindex.com/app/itflow-helpdesk/)
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   :alt: SelfHostIndex health score for ITFlow
   :target: https://selfhostindex.com/app/itflow-helpdesk/

The score is recomputed on every nightly rebuild from public repository data — see how it is calculated.

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