Frappe Helpdesk vs Ticketit
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
Frappe Helpdesk
Modern open-source helpdesk built on Frappe
VS
Ticketit
Archived
Simple Laravel help desk and support ticket package
| Feature | Frappe Helpdesk | Ticketit |
|---|---|---|
| Deploy effort | Under-an-hour setup | Read-the-docs project |
| Health score | 88 · Excellent | 13 · At risk |
| Status | Actively maintained | Archived |
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | AGPL-3.0 | MIT |
| Language | Vue | PHP |
| Setup difficulty | Medium | Medium |
| Min. RAM | 1,024 MB | 256 MB |
| Deployment | docker, source | bare-metal, source |
| GitHub stars | ★ 3,389 | ★ 860 |
| First released | 2022 | 2015 |
| Replaces | Zendesk, Freshdesk | Zendesk, Freshdesk |
What are Frappe Helpdesk and Ticketit?
Frappe Helpdesk
Frappe Helpdesk is an open-source ticketing tool built on the Frappe framework. It provides a streamlined agent experience, SLAs, and a customer knowledge base.
- Streamlined agent inbox
- SLA tracking
- Knowledge base
- Canned responses and automation
Ticketit
Ticketit is an embeddable help desk ticketing system built as a Laravel package. It adds categories, priorities, agent assignment, and a Kanban-style dashboard to any existing Laravel application.
- Laravel-native integration
- Kanban agent board
- Category and priority routing
- Email notifications
Frappe Helpdesk vs Ticketit: key differences
The biggest difference is maintenance: Ticketit's repository is archived and no longer developed, while Frappe Helpdesk is actively maintained. Frappe Helpdesk is written in Vue, while Ticketit is built with PHP. Licensing differs — AGPL-3.0 for Frappe Helpdesk versus MIT for Ticketit. Ticketit is the lighter option, starting around 256 MB of RAM against 1,024 MB for Frappe Helpdesk. Ticketit is the more established project (first released 2015), while Frappe Helpdesk arrived in 2022. Frappe Helpdesk has the considerably larger community, at 3,389 GitHub stars versus 860. Frappe Helpdesk lists first-class Docker deployment; Ticketit does not.
Why pick each one
Choose Frappe Helpdesk if…
- Released under the AGPL-3.0 license
- First-class Docker support for quick deployment
- Active community (3.4k GitHub stars)
- Written in Vue
Choose Ticketit if…
- Released under the MIT license
- Written in PHP
- Tiny footprint — runs in 256 MB RAM
Frequently asked questions
Is Frappe Helpdesk or Ticketit better?
Neither is universally better. Frappe Helpdesk has the larger community; both share a medium setup difficulty, so the decision comes down to features and licensing.
Are Frappe Helpdesk and Ticketit free and open-source?
Yes. Frappe Helpdesk is licensed under AGPL-3.0 and Ticketit under MIT. Both can be self-hosted at no software cost.
Can I run Frappe Helpdesk and Ticketit with Docker?
Frappe Helpdesk: yes. Ticketit: check the project docs for container support.
Which is lighter on resources, Frappe Helpdesk or Ticketit?
Ticketit has the smaller minimum footprint at 256 MB of RAM, compared to about 1,024 MB for Frappe Helpdesk. Real-world usage depends on library size, user count, and enabled features.