OpenSupports vs Ticketit
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
Not the right match-up?
OpenSupports
Open-source ticket-based customer support system
VS
Ticketit
Simple Laravel help desk and support ticket package
| Feature | OpenSupports | Ticketit |
|---|---|---|
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | GPL-3.0 | MIT |
| Language | JavaScript | PHP |
| Setup difficulty | Medium | Medium |
| Min. RAM | 512 MB | 256 MB |
| Deployment | docker, bare-metal | bare-metal, source |
| GitHub stars | ★ 1,038 | ★ 864 |
| First released | 2016 | 2015 |
| Replaces | Zendesk, Freshdesk | Zendesk, Freshdesk |
Why pick each one
Choose OpenSupports if…
- Released under the GPL-3.0 license
- First-class Docker support for quick deployment
- Active community (1k GitHub stars)
- Written in JavaScript
Choose Ticketit if…
- Released under the MIT license
- Written in PHP
- Tiny footprint — runs in 256 MB RAM
Frequently asked questions
Is OpenSupports or Ticketit better?
Neither is universally better. OpenSupports has the larger community; both share a medium setup difficulty, so the decision comes down to features and licensing.
Are OpenSupports and Ticketit free and open-source?
Yes. OpenSupports is licensed under GPL-3.0 and Ticketit under MIT. Both can be self-hosted at no software cost.
Can I run OpenSupports and Ticketit with Docker?
OpenSupports: yes. Ticketit: check the project docs for container support.