OpenSupports vs Ticketit
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
| Feature | OpenSupports | Ticketit |
|---|---|---|
| Deploy effort | Under-an-hour setup | Read-the-docs project |
| Health score | 14 · At risk | 13 · At risk |
| Status | Actively maintained | Archived |
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | GPL-3.0 | MIT |
| Language | JavaScript | PHP |
| Setup difficulty | Medium | Medium |
| Min. RAM | 512 MB | 256 MB |
| Deployment | docker, bare-metal | bare-metal, source |
| GitHub stars | ★ 1,038 | ★ 860 |
| First released | 2016 | 2015 |
| Replaces | Zendesk, Freshdesk | Zendesk, Freshdesk |
What are OpenSupports and Ticketit?
OpenSupports
OpenSupports is an open-source customer support ticket system that lets users submit and track support requests through a web portal. Staff manage tickets with departments, custom responses, and statistics.
- Customer support portal
- Department-based routing
- Custom responses
- Ticket statistics
Ticketit
Ticketit is an embeddable help desk ticketing system built as a Laravel package. It adds categories, priorities, agent assignment, and a Kanban-style dashboard to any existing Laravel application.
- Laravel-native integration
- Kanban agent board
- Category and priority routing
- Email notifications
OpenSupports vs Ticketit: key differences
The biggest difference is maintenance: Ticketit's repository is archived and no longer developed, while OpenSupports is actively maintained. OpenSupports is written in JavaScript, while Ticketit is built with PHP. Licensing differs — GPL-3.0 for OpenSupports versus MIT for Ticketit. Ticketit is the lighter option, starting around 256 MB of RAM against 512 MB for OpenSupports. OpenSupports lists first-class Docker deployment; Ticketit does not.
Why pick each one
Choose OpenSupports if…
- Released under the GPL-3.0 license
- First-class Docker support for quick deployment
- Active community (1k GitHub stars)
- Written in JavaScript
Choose Ticketit if…
- Released under the MIT license
- Written in PHP
- Tiny footprint — runs in 256 MB RAM
Frequently asked questions
Is OpenSupports or Ticketit better?
Neither is universally better. OpenSupports has the larger community; both share a medium setup difficulty, so the decision comes down to features and licensing.
Are OpenSupports and Ticketit free and open-source?
Yes. OpenSupports is licensed under GPL-3.0 and Ticketit under MIT. Both can be self-hosted at no software cost.
Can I run OpenSupports and Ticketit with Docker?
OpenSupports: yes. Ticketit: check the project docs for container support.
Which is lighter on resources, OpenSupports or Ticketit?
Ticketit has the smaller minimum footprint at 256 MB of RAM, compared to about 512 MB for OpenSupports. Real-world usage depends on library size, user count, and enabled features.