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OpenSupports

Open-source ticket-based customer support system

Helpdesk & Ticketing ★ 1k stars Medium setup GPL-3.0

OpenSupports is an open-source customer support ticket system that lets users submit and track support requests through a web portal. Staff manage tickets with departments, custom responses, and statistics.

Official siteSource code

Key features

  • Customer support portal
  • Department-based routing
  • Custom responses
  • Ticket statistics

Strengths

  • Released under the GPL-3.0 license
  • First-class Docker support for quick deployment
  • Active community (1k GitHub stars)
  • Written in JavaScript

Is OpenSupports secure?

4 known vulnerabilities affect OpenSupports's latest release (v4.11.0) according to OSV.dev; the most severe is rated critical.

Affecting v4.11.0

AdvisorySeveritySummary
CVE-2023-48031CriticalOpenSupports v4.11.0 is vulnerable to Unrestricted Upload of File with Dangerous Type.
CVE-2025-10692HighOpenSupports 4.11.0 — SQL Injection
CVE-2025-10696HighOpenSupports 4.11.0 — Insecure Direct Object Reference in supervised list
CVE-2025-10695MediumOpenSupports 4.11.0 — SSRF via test imap and smtp endpoints

Source: OSV.dev, checked 2026-10-14. How this is measured.

OpenSupports replaces

Self-hosted Zendesk alternativesSelf-hosted Freshdesk alternatives

Health badge

Maintain OpenSupports? Add its health score to your README. The badge links back to this page.

SelfHostIndex: 11 · at risk

Markdown
[![SelfHostIndex health score for OpenSupports](https://selfhostindex.com/badge/opensupports-helpdesk.svg)](https://selfhostindex.com/app/opensupports-helpdesk/)
HTML
<a href="https://selfhostindex.com/app/opensupports-helpdesk/"><img src="https://selfhostindex.com/badge/opensupports-helpdesk.svg" alt="SelfHostIndex health score for OpenSupports"></a>
reStructuredText
.. image:: https://selfhostindex.com/badge/opensupports-helpdesk.svg
   :alt: SelfHostIndex health score for OpenSupports
   :target: https://selfhostindex.com/app/opensupports-helpdesk/

The score is recomputed on every nightly rebuild from public repository data — see how it is calculated.

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