SHSelfHostIndex

OpenSupports vs Trudesk

A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.

Not the right match-up?
OP OpenSupports Open-source ticket-based customer support system VS TR Trudesk Open-source helpdesk and ticketing for small teams
FeatureOpenSupportsTrudesk
Deploy effortUnder-an-hour setupUnder-an-hour setup
Health score14 · At risk55 · Fair
CategoryHelpdesk & TicketingHelpdesk & Ticketing
LicenseGPL-3.0Apache-2.0
LanguageJavaScriptJavaScript
Setup difficultyMediumMedium
Min. RAM512 MB512 MB
Deploymentdocker, bare-metaldocker, source
GitHub stars★ 1,038★ 1,496
First released20162016
ReplacesZendesk, FreshdeskZendesk, Freshdesk

What are OpenSupports and Trudesk?

OpenSupports

OpenSupports is an open-source customer support ticket system that lets users submit and track support requests through a web portal. Staff manage tickets with departments, custom responses, and statistics.

  • Customer support portal
  • Department-based routing
  • Custom responses
  • Ticket statistics

Trudesk

Trudesk is an open-source help desk and ticket management system. It provides a kanban-style ticket board, knowledge base, and real-time messaging built on Node.js.

  • Kanban ticket board
  • Built-in knowledge base
  • Real-time chat and notices
  • Mobile-friendly UI

OpenSupports vs Trudesk: key differences

Both projects are written in JavaScript. Licensing differs — GPL-3.0 for OpenSupports versus Apache-2.0 for Trudesk.

Why pick each one

Choose OpenSupports if…

  • Released under the GPL-3.0 license
  • First-class Docker support for quick deployment
  • Active community (1k GitHub stars)
  • Written in JavaScript
OpenSupports details

Choose Trudesk if…

  • Released under the Apache-2.0 license
  • First-class Docker support for quick deployment
  • Active community (1.5k GitHub stars)
  • Written in JavaScript
Trudesk details

Frequently asked questions

Is OpenSupports or Trudesk better?

Neither is universally better. Trudesk has the larger community; both share a medium setup difficulty, so the decision comes down to features and licensing.

Are OpenSupports and Trudesk free and open-source?

Yes. OpenSupports is licensed under GPL-3.0 and Trudesk under Apache-2.0. Both can be self-hosted at no software cost.

Can I run OpenSupports and Trudesk with Docker?

OpenSupports: yes. Trudesk: yes.

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