Erxes vs Ticketit
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
Not the right match-up?
Erxes
Open-source experience operating system with ticketing
VS
Ticketit
Simple Laravel help desk and support ticket package
| Feature | Erxes | Ticketit |
|---|---|---|
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | GPL-3.0 | MIT |
| Language | TypeScript | PHP |
| Setup difficulty | Hard | Medium |
| Min. RAM | 2,048 MB | 256 MB |
| Deployment | docker, kubernetes | bare-metal, source |
| GitHub stars | ★ 4,058 | ★ 864 |
| First released | 2017 | 2015 |
| Replaces | Zendesk, Intercom, HubSpot | Zendesk, Freshdesk |
Why pick each one
Choose Erxes if…
- Released under the GPL-3.0 license
- First-class Docker support for quick deployment
- Kubernetes-ready with Helm charts available
- Active community (4.1k GitHub stars)
Choose Ticketit if…
- Released under the MIT license
- Written in PHP
- Tiny footprint — runs in 256 MB RAM
Frequently asked questions
Is Erxes or Ticketit better?
Neither is universally better. Erxes has the larger community, while Ticketit is simpler to set up (medium difficulty). Choose based on the comparison table above and your own setup.
Are Erxes and Ticketit free and open-source?
Yes. Erxes is licensed under GPL-3.0 and Ticketit under MIT. Both can be self-hosted at no software cost.
Can I run Erxes and Ticketit with Docker?
Erxes: yes. Ticketit: check the project docs for container support.