Erxes vs Ticketit
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
| Feature | Erxes | Ticketit |
|---|---|---|
| Deploy effort | Under-an-hour setup | Read-the-docs project |
| Health score | 89 · Excellent | 13 · At risk |
| Status | Actively maintained | Archived |
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | GPL-3.0 | MIT |
| Language | TypeScript | PHP |
| Setup difficulty | Hard | Medium |
| Min. RAM | 2,048 MB | 256 MB |
| Deployment | docker, kubernetes | bare-metal, source |
| GitHub stars | ★ 4,084 | ★ 860 |
| First released | 2017 | 2015 |
| Replaces | Zendesk, Intercom, HubSpot | Zendesk, Freshdesk |
What are Erxes and Ticketit?
Erxes
Erxes is an open-source experience operating system that combines a help desk, ticketing, live chat, and CRM in one platform. Its ticketing module routes conversations from many channels into a unified agent inbox.
- Omnichannel inbox
- Plugin marketplace
- Built-in CRM
- Live chat widget
Ticketit
Ticketit is an embeddable help desk ticketing system built as a Laravel package. It adds categories, priorities, agent assignment, and a Kanban-style dashboard to any existing Laravel application.
- Laravel-native integration
- Kanban agent board
- Category and priority routing
- Email notifications
Erxes vs Ticketit: key differences
The biggest difference is maintenance: Ticketit's repository is archived and no longer developed, while Erxes is actively maintained. Erxes is written in TypeScript, while Ticketit is built with PHP. Licensing differs — GPL-3.0 for Erxes versus MIT for Ticketit. Ticketit is the lighter option, starting around 256 MB of RAM against 2,048 MB for Erxes. Ticketit is the more established project (first released 2015), while Erxes arrived in 2017. Erxes has the considerably larger community, at 4,084 GitHub stars versus 860. Erxes lists first-class Docker deployment; Ticketit does not.
Why pick each one
Choose Erxes if…
- Released under the GPL-3.0 license
- First-class Docker support for quick deployment
- Kubernetes-ready with Helm charts available
- Active community (4.1k GitHub stars)
Choose Ticketit if…
- Released under the MIT license
- Written in PHP
- Tiny footprint — runs in 256 MB RAM
Frequently asked questions
Is Erxes or Ticketit better?
Neither is universally better. Erxes has the larger community, while Ticketit is simpler to set up (medium difficulty). Choose based on the comparison table above and your own setup.
Are Erxes and Ticketit free and open-source?
Yes. Erxes is licensed under GPL-3.0 and Ticketit under MIT. Both can be self-hosted at no software cost.
Can I run Erxes and Ticketit with Docker?
Erxes: yes. Ticketit: check the project docs for container support.
Which is lighter on resources, Erxes or Ticketit?
Ticketit has the smaller minimum footprint at 256 MB of RAM, compared to about 2,048 MB for Erxes. Real-world usage depends on library size, user count, and enabled features.