GLPI vs Ticketit
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
GLPI
IT asset management and service desk
VS
Ticketit
Archived
Simple Laravel help desk and support ticket package
| Feature | GLPI | Ticketit |
|---|---|---|
| Deploy effort | Under-an-hour setup | Read-the-docs project |
| Health score | 91 · Excellent | 13 · At risk |
| Status | Actively maintained | Archived |
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | GPL-3.0 | MIT |
| Language | PHP | PHP |
| Setup difficulty | Medium | Medium |
| Min. RAM | 512 MB | 256 MB |
| Deployment | docker, bare-metal, source | bare-metal, source |
| GitHub stars | ★ 6,382 | ★ 860 |
| First released | 2003 | 2015 |
| Replaces | ServiceNow, Zendesk | Zendesk, Freshdesk |
What are GLPI and Ticketit?
GLPI
GLPI is a free IT service management software combining a helpdesk ticketing system with IT asset and inventory management. It is widely used by IT departments.
- ITIL-aligned service desk
- Asset and inventory management
- Self-service portal
- Large plugin ecosystem
Ticketit
Ticketit is an embeddable help desk ticketing system built as a Laravel package. It adds categories, priorities, agent assignment, and a Kanban-style dashboard to any existing Laravel application.
- Laravel-native integration
- Kanban agent board
- Category and priority routing
- Email notifications
GLPI vs Ticketit: key differences
The biggest difference is maintenance: Ticketit's repository is archived and no longer developed, while GLPI is actively maintained. Both projects are written in PHP. Licensing differs — GPL-3.0 for GLPI versus MIT for Ticketit. Ticketit is the lighter option, starting around 256 MB of RAM against 512 MB for GLPI. GLPI is the more established project (first released 2003), while Ticketit arrived in 2015. GLPI has the considerably larger community, at 6,382 GitHub stars versus 860. GLPI lists first-class Docker deployment; Ticketit does not.
Why pick each one
Choose GLPI if…
- Released under the GPL-3.0 license
- First-class Docker support for quick deployment
- Mature project with 6.4k GitHub stars
- Written in PHP
Choose Ticketit if…
- Released under the MIT license
- Written in PHP
- Tiny footprint — runs in 256 MB RAM
Frequently asked questions
Is GLPI or Ticketit better?
Neither is universally better. GLPI has the larger community; both share a medium setup difficulty, so the decision comes down to features and licensing.
Are GLPI and Ticketit free and open-source?
Yes. GLPI is licensed under GPL-3.0 and Ticketit under MIT. Both can be self-hosted at no software cost.
Can I run GLPI and Ticketit with Docker?
GLPI: yes. Ticketit: check the project docs for container support.
Which is lighter on resources, GLPI or Ticketit?
Ticketit has the smaller minimum footprint at 256 MB of RAM, compared to about 512 MB for GLPI. Real-world usage depends on library size, user count, and enabled features.