Frappe Helpdesk vs Request Tracker
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
Not the right match-up?
Frappe Helpdesk
Modern open-source helpdesk built on Frappe
VS
Request Tracker
Enterprise-grade ticketing system from Best Practical
| Feature | Frappe Helpdesk | Request Tracker |
|---|---|---|
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | AGPL-3.0 | GPL-2.0 |
| Language | Vue | Perl |
| Setup difficulty | Medium | Hard |
| Min. RAM | 1,024 MB | 1,024 MB |
| Deployment | docker, source | bare-metal, source |
| GitHub stars | ★ 3,295 | ★ 1,141 |
| First released | 2022 | 1996 |
| Replaces | Zendesk, Freshdesk | Zendesk, Jira Service Management |
Why pick each one
Choose Frappe Helpdesk if…
- Released under the AGPL-3.0 license
- First-class Docker support for quick deployment
- Active community (3.3k GitHub stars)
- Written in Vue
Choose Request Tracker if…
- Released under the GPL-2.0 license
- Active community (1.1k GitHub stars)
- Written in Perl
Frequently asked questions
Is Frappe Helpdesk or Request Tracker better?
Frappe Helpdesk is the stronger all-round pick: it has both the larger community and the simpler medium setup. Consider Request Tracker if its specific feature set fits your needs better.
Are Frappe Helpdesk and Request Tracker free and open-source?
Yes. Frappe Helpdesk is licensed under AGPL-3.0 and Request Tracker under GPL-2.0. Both can be self-hosted at no software cost.
Can I run Frappe Helpdesk and Request Tracker with Docker?
Frappe Helpdesk: yes. Request Tracker: check the project docs for container support.