osTicket vs TicketsBot
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
Not the right match-up?
osTicket
Widely used open-source support ticket system
VS
TicketsBot
Self-hostable Discord support ticket system
| Feature | osTicket | TicketsBot |
|---|---|---|
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | GPL-2.0 | AGPL-3.0 |
| Language | PHP | Go |
| Setup difficulty | Medium | Medium |
| Min. RAM | 512 MB | 512 MB |
| Deployment | docker, bare-metal, source | docker, bare-metal |
| GitHub stars | ★ 3,871 | ★ 26 |
| First released | 2003 | 2018 |
| Replaces | Zendesk, Freshdesk | Zendesk |
Why pick each one
Choose TicketsBot if…
- Released under the AGPL-3.0 license
- First-class Docker support for quick deployment
- Written in Go
- Lightweight — runs in 512 MB RAM
Frequently asked questions
Is osTicket or TicketsBot better?
Neither is universally better. osTicket has the larger community; both share a medium setup difficulty, so the decision comes down to features and licensing.
Are osTicket and TicketsBot free and open-source?
Yes. osTicket is licensed under GPL-2.0 and TicketsBot under AGPL-3.0. Both can be self-hosted at no software cost.
Can I run osTicket and TicketsBot with Docker?
osTicket: yes. TicketsBot: yes.