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TicketsBot

Self-hostable Discord support ticket system

Helpdesk & Ticketing ★ 26 stars Medium setup AGPL-3.0

TicketsBot is a self-hostable ticket management bot that creates private support channels on demand and logs full transcripts. It is designed for community support teams that handle requests through chat platforms.

Official siteSource code

Key features

  • On-demand support channels
  • Full transcript logging
  • Tag-based routing
  • Staff claim system

Strengths

  • Released under the AGPL-3.0 license
  • First-class Docker support for quick deployment
  • Written in Go
  • Lightweight — runs in 512 MB RAM

Is TicketsBot secure?

OSV.dev has no published security advisories for TicketsBot's repository. No known vulnerabilities is not proof of security: it means none have been publicly catalogued.

Source: OSV.dev, checked 2026-10-14. How this is measured.

TicketsBot replaces

Self-hosted Zendesk alternatives

Health badge

Maintain TicketsBot? Add its health score to your README. The badge links back to this page.

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Markdown
[![SelfHostIndex health score for TicketsBot](https://selfhostindex.com/badge/ticketsbot-discord.svg)](https://selfhostindex.com/app/ticketsbot-discord/)
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<a href="https://selfhostindex.com/app/ticketsbot-discord/"><img src="https://selfhostindex.com/badge/ticketsbot-discord.svg" alt="SelfHostIndex health score for TicketsBot"></a>
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.. image:: https://selfhostindex.com/badge/ticketsbot-discord.svg
   :alt: SelfHostIndex health score for TicketsBot
   :target: https://selfhostindex.com/app/ticketsbot-discord/

The score is recomputed on every nightly rebuild from public repository data — see how it is calculated.

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