TicketsBot vs Trudesk
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
Not the right match-up?
TicketsBot
Self-hostable Discord support ticket system
VS
Trudesk
Open-source helpdesk and ticketing for small teams
| Feature | TicketsBot | Trudesk |
|---|---|---|
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | AGPL-3.0 | Apache-2.0 |
| Language | Go | JavaScript |
| Setup difficulty | Medium | Medium |
| Min. RAM | 512 MB | 512 MB |
| Deployment | docker, bare-metal | docker, source |
| GitHub stars | ★ 26 | ★ 1,492 |
| First released | 2018 | 2016 |
| Replaces | Zendesk | Zendesk, Freshdesk |
Why pick each one
Choose TicketsBot if…
- Released under the AGPL-3.0 license
- First-class Docker support for quick deployment
- Written in Go
- Lightweight — runs in 512 MB RAM
Choose Trudesk if…
- Released under the Apache-2.0 license
- First-class Docker support for quick deployment
- Active community (1.5k GitHub stars)
- Written in JavaScript
Frequently asked questions
Is TicketsBot or Trudesk better?
Neither is universally better. Trudesk has the larger community; both share a medium setup difficulty, so the decision comes down to features and licensing.
Are TicketsBot and Trudesk free and open-source?
Yes. TicketsBot is licensed under AGPL-3.0 and Trudesk under Apache-2.0. Both can be self-hosted at no software cost.
Can I run TicketsBot and Trudesk with Docker?
TicketsBot: yes. Trudesk: yes.