Erxes vs TicketsBot
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
| Feature | Erxes | TicketsBot |
|---|---|---|
| Deploy effort | Under-an-hour setup | Under-an-hour setup |
| Health score | 89 · Excellent | 0 · At risk |
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | GPL-3.0 | AGPL-3.0 |
| Language | TypeScript | Go |
| Setup difficulty | Hard | Medium |
| Min. RAM | 2,048 MB | 512 MB |
| Deployment | docker, kubernetes | docker, bare-metal |
| GitHub stars | ★ 4,085 | ★ 26 |
| First released | 2017 | 2018 |
| Replaces | Zendesk, Intercom, HubSpot | Zendesk |
What are Erxes and TicketsBot?
Erxes
Erxes is an open-source experience operating system that combines a help desk, ticketing, live chat, and CRM in one platform. Its ticketing module routes conversations from many channels into a unified agent inbox.
- Omnichannel inbox
- Plugin marketplace
- Built-in CRM
- Live chat widget
TicketsBot
TicketsBot is a self-hostable ticket management bot that creates private support channels on demand and logs full transcripts. It is designed for community support teams that handle requests through chat platforms.
- On-demand support channels
- Full transcript logging
- Tag-based routing
- Staff claim system
Erxes vs TicketsBot: key differences
Erxes is written in TypeScript, while TicketsBot is built with Go. Licensing differs — GPL-3.0 for Erxes versus AGPL-3.0 for TicketsBot. TicketsBot is the lighter option, starting around 512 MB of RAM against 2,048 MB for Erxes. Erxes has the considerably larger community, at 4,085 GitHub stars versus 26.
Why pick each one
Choose Erxes if…
- Released under the GPL-3.0 license
- First-class Docker support for quick deployment
- Kubernetes-ready with Helm charts available
- Active community (4.1k GitHub stars)
Choose TicketsBot if…
- Released under the AGPL-3.0 license
- First-class Docker support for quick deployment
- Written in Go
- Lightweight — runs in 512 MB RAM
Frequently asked questions
Is Erxes or TicketsBot better?
Neither is universally better. Erxes has the larger community, while TicketsBot is simpler to set up (medium difficulty). Choose based on the comparison table above and your own setup.
Are Erxes and TicketsBot free and open-source?
Yes. Erxes is licensed under GPL-3.0 and TicketsBot under AGPL-3.0. Both can be self-hosted at no software cost.
Can I run Erxes and TicketsBot with Docker?
Erxes: yes. TicketsBot: yes.
Which is lighter on resources, Erxes or TicketsBot?
TicketsBot has the smaller minimum footprint at 512 MB of RAM, compared to about 2,048 MB for Erxes. Real-world usage depends on library size, user count, and enabled features.