GLPI vs TicketsBot
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
| Feature | GLPI | TicketsBot |
|---|---|---|
| Deploy effort | Under-an-hour setup | Under-an-hour setup |
| Health score | 91 · Excellent | 0 · At risk |
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | GPL-3.0 | AGPL-3.0 |
| Language | PHP | Go |
| Setup difficulty | Medium | Medium |
| Min. RAM | 512 MB | 512 MB |
| Deployment | docker, bare-metal, source | docker, bare-metal |
| GitHub stars | ★ 6,382 | ★ 26 |
| First released | 2003 | 2018 |
| Replaces | ServiceNow, Zendesk | Zendesk |
What are GLPI and TicketsBot?
GLPI
GLPI is a free IT service management software combining a helpdesk ticketing system with IT asset and inventory management. It is widely used by IT departments.
- ITIL-aligned service desk
- Asset and inventory management
- Self-service portal
- Large plugin ecosystem
TicketsBot
TicketsBot is a self-hostable ticket management bot that creates private support channels on demand and logs full transcripts. It is designed for community support teams that handle requests through chat platforms.
- On-demand support channels
- Full transcript logging
- Tag-based routing
- Staff claim system
GLPI vs TicketsBot: key differences
GLPI is written in PHP, while TicketsBot is built with Go. Licensing differs — GPL-3.0 for GLPI versus AGPL-3.0 for TicketsBot. GLPI is the more established project (first released 2003), while TicketsBot arrived in 2018. GLPI has the considerably larger community, at 6,382 GitHub stars versus 26.
Why pick each one
Choose GLPI if…
- Released under the GPL-3.0 license
- First-class Docker support for quick deployment
- Mature project with 6.4k GitHub stars
- Written in PHP
Choose TicketsBot if…
- Released under the AGPL-3.0 license
- First-class Docker support for quick deployment
- Written in Go
- Lightweight — runs in 512 MB RAM
Frequently asked questions
Is GLPI or TicketsBot better?
Neither is universally better. GLPI has the larger community; both share a medium setup difficulty, so the decision comes down to features and licensing.
Are GLPI and TicketsBot free and open-source?
Yes. GLPI is licensed under GPL-3.0 and TicketsBot under AGPL-3.0. Both can be self-hosted at no software cost.
Can I run GLPI and TicketsBot with Docker?
GLPI: yes. TicketsBot: yes.