Peppermint vs TicketsBot
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
Peppermint
Archived
Open-source ticket management and helpdesk
VS
TicketsBot
Self-hostable Discord support ticket system
| Feature | Peppermint | TicketsBot |
|---|---|---|
| Deploy effort | Under-an-hour setup | Under-an-hour setup |
| Health score | 15 · At risk | 0 · At risk |
| Status | Archived | Actively maintained |
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | AGPL-3.0 | AGPL-3.0 |
| Language | TypeScript | Go |
| Setup difficulty | Medium | Medium |
| Min. RAM | 512 MB | 512 MB |
| Deployment | docker, source | docker, bare-metal |
| GitHub stars | ★ 3,162 | ★ 26 |
| First released | 2021 | 2018 |
| Replaces | Zendesk, Jira Service Management | Zendesk |
What are Peppermint and TicketsBot?
Peppermint
Peppermint is an open-source ticket management system and helpdesk. It offers a modern interface for managing customer issues, internal tasks, and a knowledge base.
- Ticket and task management
- Email-to-ticket support
- Documentation and notebooks
- Modern responsive UI
TicketsBot
TicketsBot is a self-hostable ticket management bot that creates private support channels on demand and logs full transcripts. It is designed for community support teams that handle requests through chat platforms.
- On-demand support channels
- Full transcript logging
- Tag-based routing
- Staff claim system
Peppermint vs TicketsBot: key differences
The biggest difference is maintenance: Peppermint's repository is archived and no longer developed, while TicketsBot is actively maintained. Peppermint is written in TypeScript, while TicketsBot is built with Go. TicketsBot is the more established project (first released 2018), while Peppermint arrived in 2021. Peppermint has the considerably larger community, at 3,162 GitHub stars versus 26.
Why pick each one
Choose Peppermint if…
- Released under the AGPL-3.0 license
- First-class Docker support for quick deployment
- Active community (3.2k GitHub stars)
- Written in TypeScript
Choose TicketsBot if…
- Released under the AGPL-3.0 license
- First-class Docker support for quick deployment
- Written in Go
- Lightweight — runs in 512 MB RAM
Frequently asked questions
Is Peppermint or TicketsBot better?
Neither is universally better. Peppermint has the larger community; both share a medium setup difficulty, so the decision comes down to features and licensing.
Are Peppermint and TicketsBot free and open-source?
Yes. Peppermint is licensed under AGPL-3.0 and TicketsBot under AGPL-3.0. Both can be self-hosted at no software cost.
Can I run Peppermint and TicketsBot with Docker?
Peppermint: yes. TicketsBot: yes.