TicketsBot vs UVdesk
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
| Feature | TicketsBot | UVdesk |
|---|---|---|
| Deploy effort | Under-an-hour setup | Under-an-hour setup |
| Health score | 0 · At risk | 55 · Fair |
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | AGPL-3.0 | MIT |
| Language | Go | CSS |
| Setup difficulty | Medium | Medium |
| Min. RAM | 512 MB | 512 MB |
| Deployment | docker, bare-metal | docker, bare-metal, source |
| GitHub stars | ★ 26 | ★ 19,612 |
| First released | 2018 | 2018 |
| Replaces | Zendesk | Zendesk, Freshdesk |
What are TicketsBot and UVdesk?
TicketsBot
TicketsBot is a self-hostable ticket management bot that creates private support channels on demand and logs full transcripts. It is designed for community support teams that handle requests through chat platforms.
- On-demand support channels
- Full transcript logging
- Tag-based routing
- Staff claim system
UVdesk
UVdesk is an open-source helpdesk system built on the Symfony framework. It offers ticket management, a knowledge base, email piping, and a customizable workflow engine.
- Email piping to tickets
- Workflow automation
- Knowledge base module
- Extensible app marketplace
TicketsBot vs UVdesk: key differences
TicketsBot is written in Go, while UVdesk is built with CSS. Licensing differs — AGPL-3.0 for TicketsBot versus MIT for UVdesk. UVdesk has the considerably larger community, at 19,612 GitHub stars versus 26.
Why pick each one
Choose TicketsBot if…
- Released under the AGPL-3.0 license
- First-class Docker support for quick deployment
- Written in Go
- Lightweight — runs in 512 MB RAM
Choose UVdesk if…
- Full ticketing workflow
- Knowledge base included
- Email piping support
Watch out for
- PHP MySQL stack required
- Slower development pace
Frequently asked questions
Is TicketsBot or UVdesk better?
Neither is universally better. UVdesk has the larger community; both share a medium setup difficulty, so the decision comes down to features and licensing.
Are TicketsBot and UVdesk free and open-source?
Yes. TicketsBot is licensed under AGPL-3.0 and UVdesk under MIT. Both can be self-hosted at no software cost.
Can I run TicketsBot and UVdesk with Docker?
TicketsBot: yes. UVdesk: yes.