TicketsBot vs Znuny
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
Not the right match-up?
TicketsBot
Self-hostable Discord support ticket system
VS
Znuny
Community-maintained OTRS fork for service desks
| Feature | TicketsBot | Znuny |
|---|---|---|
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | AGPL-3.0 | GPL-3.0 |
| Language | Go | Perl |
| Setup difficulty | Medium | Hard |
| Min. RAM | 512 MB | 2,048 MB |
| Deployment | docker, bare-metal | bare-metal, source |
| GitHub stars | ★ 26 | ★ 588 |
| First released | 2018 | 2021 |
| Replaces | Zendesk | ServiceNow, Zendesk |
Why pick each one
Choose TicketsBot if…
- Released under the AGPL-3.0 license
- First-class Docker support for quick deployment
- Written in Go
- Lightweight — runs in 512 MB RAM
Frequently asked questions
Is TicketsBot or Znuny better?
Neither is universally better. Znuny has the larger community, while TicketsBot is simpler to set up (medium difficulty). Choose based on the comparison table above and your own setup.
Are TicketsBot and Znuny free and open-source?
Yes. TicketsBot is licensed under AGPL-3.0 and Znuny under GPL-3.0. Both can be self-hosted at no software cost.
Can I run TicketsBot and Znuny with Docker?
TicketsBot: yes. Znuny: check the project docs for container support.