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Znuny

Community-maintained OTRS fork for service desks

Helpdesk & Ticketing ★ 603 stars Hard setup GPL-3.0

Znuny is an open-source ticketing system and service desk maintained as a free fork of OTRS Community Edition. It supports helpdesk and ITSM workflows.

Official siteSource code

Key features

  • Maintained OTRS fork
  • Helpdesk and ITSM
  • Customizable workflows
  • Active community support

Strengths

  • Released under the GPL-3.0 license
  • Written in Perl

Is Znuny secure?

OSV.dev has no published security advisories for Znuny's repository. No known vulnerabilities is not proof of security: it means none have been publicly catalogued.

Source: OSV.dev, checked 2026-10-14. How this is measured.

Znuny replaces

Self-hosted ServiceNow alternativesSelf-hosted Zendesk alternatives

Health badge

Maintain Znuny? Add its health score to your README. The badge links back to this page.

SelfHostIndex: 75 · good

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   :alt: SelfHostIndex health score for Znuny
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The score is recomputed on every nightly rebuild from public repository data — see how it is calculated.

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