GLPI vs Znuny
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
Not the right match-up?
| Feature | GLPI | Znuny |
|---|---|---|
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | GPL-3.0 | GPL-3.0 |
| Language | PHP | Perl |
| Setup difficulty | Medium | Hard |
| Min. RAM | 512 MB | 2,048 MB |
| Deployment | docker, bare-metal, source | bare-metal, source |
| GitHub stars | ★ 6,206 | ★ 588 |
| First released | 2003 | 2021 |
| Replaces | ServiceNow, Zendesk | ServiceNow, Zendesk |
Why pick each one
Choose GLPI if…
- Released under the GPL-3.0 license
- First-class Docker support for quick deployment
- Mature project with 6.2k GitHub stars
- Written in PHP
Frequently asked questions
Is GLPI or Znuny better?
GLPI is the stronger all-round pick: it has both the larger community and the simpler medium setup. Consider Znuny if its specific feature set fits your needs better.
Are GLPI and Znuny free and open-source?
Yes. GLPI is licensed under GPL-3.0 and Znuny under GPL-3.0. Both can be self-hosted at no software cost.
Can I run GLPI and Znuny with Docker?
GLPI: yes. Znuny: check the project docs for container support.