Libredesk vs Znuny
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
Not the right match-up?
Libredesk
Self-hosted open-source customer support desk
VS
Znuny
Community-maintained OTRS fork for service desks
| Feature | Libredesk | Znuny |
|---|---|---|
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | AGPL-3.0 | GPL-3.0 |
| Language | Go | Perl |
| Setup difficulty | Medium | Hard |
| Min. RAM | 512 MB | 2,048 MB |
| Deployment | docker, binary | bare-metal, source |
| GitHub stars | ★ 2,685 | ★ 588 |
| First released | 2024 | 2021 |
| Replaces | Zendesk, Intercom | ServiceNow, Zendesk |
Why pick each one
Choose Libredesk if…
- Released under the AGPL-3.0 license
- First-class Docker support for quick deployment
- Active community (2.7k GitHub stars)
- Written in Go
Frequently asked questions
Is Libredesk or Znuny better?
Libredesk is the stronger all-round pick: it has both the larger community and the simpler medium setup. Consider Znuny if its specific feature set fits your needs better.
Are Libredesk and Znuny free and open-source?
Yes. Libredesk is licensed under AGPL-3.0 and Znuny under GPL-3.0. Both can be self-hosted at no software cost.
Can I run Libredesk and Znuny with Docker?
Libredesk: yes. Znuny: check the project docs for container support.