Erxes vs Libredesk
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
Not the right match-up?
Erxes
Open-source experience operating system with ticketing
VS
Libredesk
Self-hosted open-source customer support desk
| Feature | Erxes | Libredesk |
|---|---|---|
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | GPL-3.0 | AGPL-3.0 |
| Language | TypeScript | Go |
| Setup difficulty | Hard | Medium |
| Min. RAM | 2,048 MB | 512 MB |
| Deployment | docker, kubernetes | docker, binary |
| GitHub stars | ★ 4,058 | ★ 2,685 |
| First released | 2017 | 2024 |
| Replaces | Zendesk, Intercom, HubSpot | Zendesk, Intercom |
Why pick each one
Choose Erxes if…
- Released under the GPL-3.0 license
- First-class Docker support for quick deployment
- Kubernetes-ready with Helm charts available
- Active community (4.1k GitHub stars)
Choose Libredesk if…
- Released under the AGPL-3.0 license
- First-class Docker support for quick deployment
- Active community (2.7k GitHub stars)
- Written in Go
Frequently asked questions
Is Erxes or Libredesk better?
Neither is universally better. Erxes has the larger community, while Libredesk is simpler to set up (medium difficulty). Choose based on the comparison table above and your own setup.
Are Erxes and Libredesk free and open-source?
Yes. Erxes is licensed under GPL-3.0 and Libredesk under AGPL-3.0. Both can be self-hosted at no software cost.
Can I run Erxes and Libredesk with Docker?
Erxes: yes. Libredesk: yes.