Tiledesk vs Znuny
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
Not the right match-up?
Tiledesk
Open-source conversational customer support platform
VS
Znuny
Community-maintained OTRS fork for service desks
| Feature | Tiledesk | Znuny |
|---|---|---|
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | MIT | GPL-3.0 |
| Language | Mustache | Perl |
| Setup difficulty | Medium | Hard |
| Min. RAM | 2,048 MB | 2,048 MB |
| Deployment | docker, kubernetes | bare-metal, source |
| GitHub stars | ★ 316 | ★ 588 |
| First released | 2020 | 2021 |
| Replaces | Zendesk, Intercom | ServiceNow, Zendesk |
Why pick each one
Choose Tiledesk if…
- Released under the MIT license
- First-class Docker support for quick deployment
- Kubernetes-ready with Helm charts available
- Written in Mustache
Frequently asked questions
Is Tiledesk or Znuny better?
Neither is universally better. Znuny has the larger community, while Tiledesk is simpler to set up (medium difficulty). Choose based on the comparison table above and your own setup.
Are Tiledesk and Znuny free and open-source?
Yes. Tiledesk is licensed under MIT and Znuny under GPL-3.0. Both can be self-hosted at no software cost.
Can I run Tiledesk and Znuny with Docker?
Tiledesk: yes. Znuny: check the project docs for container support.