SHSelfHostIndex

Tiledesk vs Znuny

A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.

Not the right match-up?
TI Tiledesk Open-source conversational customer support platform VS ZN Znuny Community-maintained OTRS fork for service desks
FeatureTiledeskZnuny
Deploy effortUnder-an-hour setupRead-the-docs project
Health score58 · Fair75 · Good
CategoryHelpdesk & TicketingHelpdesk & Ticketing
LicenseMITGPL-3.0
LanguageMustachePerl
Setup difficultyMediumHard
Min. RAM2,048 MB2,048 MB
Deploymentdocker, kubernetesbare-metal, source
GitHub stars★ 322★ 596
First released20202021
ReplacesZendesk, IntercomServiceNow, Zendesk

What are Tiledesk and Znuny?

Tiledesk

Tiledesk is an open-source customer support platform that combines live chat, chatbots, and a ticketing system. It routes conversations from multiple channels into a unified agent workspace with ticket tracking.

  • Live chat and chatbots
  • Omnichannel ticketing
  • Unified agent workspace
  • Conversation routing

Znuny

Znuny is an open-source ticketing system and service desk maintained as a free fork of OTRS Community Edition. It supports helpdesk and ITSM workflows.

  • Maintained OTRS fork
  • Helpdesk and ITSM
  • Customizable workflows
  • Active community support

Tiledesk vs Znuny: key differences

Tiledesk is written in Mustache, while Znuny is built with Perl. Licensing differs — MIT for Tiledesk versus GPL-3.0 for Znuny. Tiledesk lists first-class Docker deployment; Znuny does not.

Why pick each one

Choose Tiledesk if…

  • Released under the MIT license
  • First-class Docker support for quick deployment
  • Kubernetes-ready with Helm charts available
  • Written in Mustache
Tiledesk details

Choose Znuny if…

  • Released under the GPL-3.0 license
  • Written in Perl
Znuny details

Frequently asked questions

Is Tiledesk or Znuny better?

Neither is universally better. Znuny has the larger community, while Tiledesk is simpler to set up (medium difficulty). Choose based on the comparison table above and your own setup.

Are Tiledesk and Znuny free and open-source?

Yes. Tiledesk is licensed under MIT and Znuny under GPL-3.0. Both can be self-hosted at no software cost.

Can I run Tiledesk and Znuny with Docker?

Tiledesk: yes. Znuny: check the project docs for container support.

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