Erxes vs Tiledesk
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
| Feature | Erxes | Tiledesk |
|---|---|---|
| Deploy effort | Under-an-hour setup | Under-an-hour setup |
| Health score | 89 · Excellent | 58 · Fair |
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | GPL-3.0 | MIT |
| Language | TypeScript | Mustache |
| Setup difficulty | Hard | Medium |
| Min. RAM | 2,048 MB | 2,048 MB |
| Deployment | docker, kubernetes | docker, kubernetes |
| GitHub stars | ★ 4,085 | ★ 322 |
| First released | 2017 | 2020 |
| Replaces | Zendesk, Intercom, HubSpot | Zendesk, Intercom |
What are Erxes and Tiledesk?
Erxes
Erxes is an open-source experience operating system that combines a help desk, ticketing, live chat, and CRM in one platform. Its ticketing module routes conversations from many channels into a unified agent inbox.
- Omnichannel inbox
- Plugin marketplace
- Built-in CRM
- Live chat widget
Tiledesk
Tiledesk is an open-source customer support platform that combines live chat, chatbots, and a ticketing system. It routes conversations from multiple channels into a unified agent workspace with ticket tracking.
- Live chat and chatbots
- Omnichannel ticketing
- Unified agent workspace
- Conversation routing
Erxes vs Tiledesk: key differences
Erxes is written in TypeScript, while Tiledesk is built with Mustache. Licensing differs — GPL-3.0 for Erxes versus MIT for Tiledesk. Erxes is the more established project (first released 2017), while Tiledesk arrived in 2020. Erxes has the considerably larger community, at 4,085 GitHub stars versus 322.
Why pick each one
Choose Erxes if…
- Released under the GPL-3.0 license
- First-class Docker support for quick deployment
- Kubernetes-ready with Helm charts available
- Active community (4.1k GitHub stars)
Choose Tiledesk if…
- Released under the MIT license
- First-class Docker support for quick deployment
- Kubernetes-ready with Helm charts available
- Written in Mustache
Frequently asked questions
Is Erxes or Tiledesk better?
Neither is universally better. Erxes has the larger community, while Tiledesk is simpler to set up (medium difficulty). Choose based on the comparison table above and your own setup.
Are Erxes and Tiledesk free and open-source?
Yes. Erxes is licensed under GPL-3.0 and Tiledesk under MIT. Both can be self-hosted at no software cost.
Can I run Erxes and Tiledesk with Docker?
Erxes: yes. Tiledesk: yes.