SHSelfHostIndex

GLPI vs Tiledesk

A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.

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GL GLPI IT asset management and service desk VS TI Tiledesk Open-source conversational customer support platform
FeatureGLPITiledesk
CategoryHelpdesk & TicketingHelpdesk & Ticketing
LicenseGPL-3.0MIT
LanguagePHPMustache
Setup difficultyMediumMedium
Min. RAM512 MB2,048 MB
Deploymentdocker, bare-metal, sourcedocker, kubernetes
GitHub stars★ 6,206★ 316
First released20032020
ReplacesServiceNow, ZendeskZendesk, Intercom

Why pick each one

Choose GLPI if…

  • Released under the GPL-3.0 license
  • First-class Docker support for quick deployment
  • Mature project with 6.2k GitHub stars
  • Written in PHP
GLPI details

Choose Tiledesk if…

  • Released under the MIT license
  • First-class Docker support for quick deployment
  • Kubernetes-ready with Helm charts available
  • Written in Mustache
Tiledesk details

Frequently asked questions

Is GLPI or Tiledesk better?

Neither is universally better. GLPI has the larger community; both share a medium setup difficulty, so the decision comes down to features and licensing.

Are GLPI and Tiledesk free and open-source?

Yes. GLPI is licensed under GPL-3.0 and Tiledesk under MIT. Both can be self-hosted at no software cost.

Can I run GLPI and Tiledesk with Docker?

GLPI: yes. Tiledesk: yes.

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