osTicket vs Tiledesk
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
Not the right match-up?
osTicket
Widely used open-source support ticket system
VS
Tiledesk
Open-source conversational customer support platform
| Feature | osTicket | Tiledesk |
|---|---|---|
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | GPL-2.0 | MIT |
| Language | PHP | Mustache |
| Setup difficulty | Medium | Medium |
| Min. RAM | 512 MB | 2,048 MB |
| Deployment | docker, bare-metal, source | docker, kubernetes |
| GitHub stars | ★ 3,871 | ★ 316 |
| First released | 2003 | 2020 |
| Replaces | Zendesk, Freshdesk | Zendesk, Intercom |
Why pick each one
Choose Tiledesk if…
- Released under the MIT license
- First-class Docker support for quick deployment
- Kubernetes-ready with Helm charts available
- Written in Mustache
Frequently asked questions
Is osTicket or Tiledesk better?
Neither is universally better. osTicket has the larger community; both share a medium setup difficulty, so the decision comes down to features and licensing.
Are osTicket and Tiledesk free and open-source?
Yes. osTicket is licensed under GPL-2.0 and Tiledesk under MIT. Both can be self-hosted at no software cost.
Can I run osTicket and Tiledesk with Docker?
osTicket: yes. Tiledesk: yes.