SHSelfHostIndex

Ticketit vs Znuny

A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.

Not the right match-up?
TI Ticketit Simple Laravel help desk and support ticket package VS ZN Znuny Community-maintained OTRS fork for service desks
FeatureTicketitZnuny
CategoryHelpdesk & TicketingHelpdesk & Ticketing
LicenseMITGPL-3.0
LanguagePHPPerl
Setup difficultyMediumHard
Min. RAM256 MB2,048 MB
Deploymentbare-metal, sourcebare-metal, source
GitHub stars★ 864★ 588
First released20152021
ReplacesZendesk, FreshdeskServiceNow, Zendesk

Why pick each one

Choose Ticketit if…

  • Released under the MIT license
  • Written in PHP
  • Tiny footprint — runs in 256 MB RAM
Ticketit details

Choose Znuny if…

  • Released under the GPL-3.0 license
  • Written in Perl
Znuny details

Frequently asked questions

Is Ticketit or Znuny better?

Ticketit is the stronger all-round pick: it has both the larger community and the simpler medium setup. Consider Znuny if its specific feature set fits your needs better.

Are Ticketit and Znuny free and open-source?

Yes. Ticketit is licensed under MIT and Znuny under GPL-3.0. Both can be self-hosted at no software cost.

Can I run Ticketit and Znuny with Docker?

Ticketit: check the project docs for container support. Znuny: check the project docs for container support.

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