Ticketit vs Znuny
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
| Feature | Ticketit | Znuny |
|---|---|---|
| Deploy effort | Read-the-docs project | Read-the-docs project |
| Health score | 13 · At risk | 75 · Good |
| Status | Archived | Actively maintained |
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | MIT | GPL-3.0 |
| Language | PHP | Perl |
| Setup difficulty | Medium | Hard |
| Min. RAM | 256 MB | 2,048 MB |
| Deployment | bare-metal, source | bare-metal, source |
| GitHub stars | ★ 860 | ★ 596 |
| First released | 2015 | 2021 |
| Replaces | Zendesk, Freshdesk | ServiceNow, Zendesk |
What are Ticketit and Znuny?
Ticketit
Ticketit is an embeddable help desk ticketing system built as a Laravel package. It adds categories, priorities, agent assignment, and a Kanban-style dashboard to any existing Laravel application.
- Laravel-native integration
- Kanban agent board
- Category and priority routing
- Email notifications
Znuny
Znuny is an open-source ticketing system and service desk maintained as a free fork of OTRS Community Edition. It supports helpdesk and ITSM workflows.
- Maintained OTRS fork
- Helpdesk and ITSM
- Customizable workflows
- Active community support
Ticketit vs Znuny: key differences
The biggest difference is maintenance: Ticketit's repository is archived and no longer developed, while Znuny is actively maintained. Ticketit is written in PHP, while Znuny is built with Perl. Licensing differs — MIT for Ticketit versus GPL-3.0 for Znuny. Ticketit is the lighter option, starting around 256 MB of RAM against 2,048 MB for Znuny. Ticketit is the more established project (first released 2015), while Znuny arrived in 2021.
Why pick each one
Choose Ticketit if…
- Released under the MIT license
- Written in PHP
- Tiny footprint — runs in 256 MB RAM
Frequently asked questions
Is Ticketit or Znuny better?
Ticketit is the stronger all-round pick: it has both the larger community and the simpler medium setup. Consider Ticketit if its specific feature set fits your needs better.
Are Ticketit and Znuny free and open-source?
Yes. Ticketit is licensed under MIT and Znuny under GPL-3.0. Both can be self-hosted at no software cost.
Can I run Ticketit and Znuny with Docker?
Ticketit: check the project docs for container support. Znuny: check the project docs for container support.
Which is lighter on resources, Ticketit or Znuny?
Ticketit has the smaller minimum footprint at 256 MB of RAM, compared to about 2,048 MB for Znuny. Real-world usage depends on library size, user count, and enabled features.