UVdesk vs Znuny
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
Not the right match-up?
UVdesk
Open-source helpdesk built on Symfony
VS
Znuny
Community-maintained OTRS fork for service desks
| Feature | UVdesk | Znuny |
|---|---|---|
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | MIT | GPL-3.0 |
| Language | CSS | Perl |
| Setup difficulty | Medium | Hard |
| Min. RAM | 512 MB | 2,048 MB |
| Deployment | docker, bare-metal, source | bare-metal, source |
| GitHub stars | ★ 19,510 | ★ 588 |
| First released | 2018 | 2021 |
| Replaces | Zendesk, Freshdesk | ServiceNow, Zendesk |
Why pick each one
Choose UVdesk if…
- Released under the MIT license
- First-class Docker support for quick deployment
- Mature project with 19.5k GitHub stars
- Written in CSS
Frequently asked questions
Is UVdesk or Znuny better?
UVdesk is the stronger all-round pick: it has both the larger community and the simpler medium setup. Consider Znuny if its specific feature set fits your needs better.
Are UVdesk and Znuny free and open-source?
Yes. UVdesk is licensed under MIT and Znuny under GPL-3.0. Both can be self-hosted at no software cost.
Can I run UVdesk and Znuny with Docker?
UVdesk: yes. Znuny: check the project docs for container support.