TicketsBot vs Tiledesk
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
| Feature | TicketsBot | Tiledesk |
|---|---|---|
| Deploy effort | Under-an-hour setup | Under-an-hour setup |
| Health score | 0 · At risk | 58 · Fair |
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | AGPL-3.0 | MIT |
| Language | Go | Mustache |
| Setup difficulty | Medium | Medium |
| Min. RAM | 512 MB | 2,048 MB |
| Deployment | docker, bare-metal | docker, kubernetes |
| GitHub stars | ★ 26 | ★ 322 |
| First released | 2018 | 2020 |
| Replaces | Zendesk | Zendesk, Intercom |
What are TicketsBot and Tiledesk?
TicketsBot
TicketsBot is a self-hostable ticket management bot that creates private support channels on demand and logs full transcripts. It is designed for community support teams that handle requests through chat platforms.
- On-demand support channels
- Full transcript logging
- Tag-based routing
- Staff claim system
Tiledesk
Tiledesk is an open-source customer support platform that combines live chat, chatbots, and a ticketing system. It routes conversations from multiple channels into a unified agent workspace with ticket tracking.
- Live chat and chatbots
- Omnichannel ticketing
- Unified agent workspace
- Conversation routing
TicketsBot vs Tiledesk: key differences
TicketsBot is written in Go, while Tiledesk is built with Mustache. Licensing differs — AGPL-3.0 for TicketsBot versus MIT for Tiledesk. TicketsBot is the lighter option, starting around 512 MB of RAM against 2,048 MB for Tiledesk. TicketsBot is the more established project (first released 2018), while Tiledesk arrived in 2020. Tiledesk has the considerably larger community, at 322 GitHub stars versus 26.
Why pick each one
Choose TicketsBot if…
- Released under the AGPL-3.0 license
- First-class Docker support for quick deployment
- Written in Go
- Lightweight — runs in 512 MB RAM
Choose Tiledesk if…
- Released under the MIT license
- First-class Docker support for quick deployment
- Kubernetes-ready with Helm charts available
- Written in Mustache
Frequently asked questions
Is TicketsBot or Tiledesk better?
Neither is universally better. Tiledesk has the larger community; both share a medium setup difficulty, so the decision comes down to features and licensing.
Are TicketsBot and Tiledesk free and open-source?
Yes. TicketsBot is licensed under AGPL-3.0 and Tiledesk under MIT. Both can be self-hosted at no software cost.
Can I run TicketsBot and Tiledesk with Docker?
TicketsBot: yes. Tiledesk: yes.
Which is lighter on resources, TicketsBot or Tiledesk?
TicketsBot has the smaller minimum footprint at 512 MB of RAM, compared to about 2,048 MB for Tiledesk. Real-world usage depends on library size, user count, and enabled features.