Libredesk vs TicketsBot
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
| Feature | Libredesk | TicketsBot |
|---|---|---|
| Deploy effort | Under-an-hour setup | Under-an-hour setup |
| Health score | 87 · Excellent | 0 · At risk |
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | AGPL-3.0 | AGPL-3.0 |
| Language | Go | Go |
| Setup difficulty | Medium | Medium |
| Min. RAM | 512 MB | 512 MB |
| Deployment | docker, binary | docker, bare-metal |
| GitHub stars | ★ 2,959 | ★ 26 |
| First released | 2024 | 2018 |
| Replaces | Zendesk, Intercom | Zendesk |
What are Libredesk and TicketsBot?
Libredesk
Libredesk is a self-hosted, open-source customer support tool. It offers shared inboxes, SLA management, automations, and reporting in a clean modern interface.
- Shared inbox and SLAs
- Automation rules
- Canned responses
- Single binary deployment
TicketsBot
TicketsBot is a self-hostable ticket management bot that creates private support channels on demand and logs full transcripts. It is designed for community support teams that handle requests through chat platforms.
- On-demand support channels
- Full transcript logging
- Tag-based routing
- Staff claim system
Libredesk vs TicketsBot: key differences
Both projects are written in Go. TicketsBot is the more established project (first released 2018), while Libredesk arrived in 2024. Libredesk has the considerably larger community, at 2,959 GitHub stars versus 26.
Why pick each one
Choose Libredesk if…
- Released under the AGPL-3.0 license
- First-class Docker support for quick deployment
- Active community (3k GitHub stars)
- Written in Go
Choose TicketsBot if…
- Released under the AGPL-3.0 license
- First-class Docker support for quick deployment
- Written in Go
- Lightweight — runs in 512 MB RAM
Frequently asked questions
Is Libredesk or TicketsBot better?
Neither is universally better. Libredesk has the larger community; both share a medium setup difficulty, so the decision comes down to features and licensing.
Are Libredesk and TicketsBot free and open-source?
Yes. Libredesk is licensed under AGPL-3.0 and TicketsBot under AGPL-3.0. Both can be self-hosted at no software cost.
Can I run Libredesk and TicketsBot with Docker?
Libredesk: yes. TicketsBot: yes.