Request Tracker vs Trudesk
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
Not the right match-up?
Request Tracker
Enterprise-grade ticketing system from Best Practical
VS
Trudesk
Open-source helpdesk and ticketing for small teams
| Feature | Request Tracker | Trudesk |
|---|---|---|
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | GPL-2.0 | Apache-2.0 |
| Language | Perl | JavaScript |
| Setup difficulty | Hard | Medium |
| Min. RAM | 1,024 MB | 512 MB |
| Deployment | bare-metal, source | docker, source |
| GitHub stars | ★ 1,141 | ★ 1,492 |
| First released | 1996 | 2016 |
| Replaces | Zendesk, Jira Service Management | Zendesk, Freshdesk |
Why pick each one
Choose Request Tracker if…
- Released under the GPL-2.0 license
- Active community (1.1k GitHub stars)
- Written in Perl
Choose Trudesk if…
- Released under the Apache-2.0 license
- First-class Docker support for quick deployment
- Active community (1.5k GitHub stars)
- Written in JavaScript
Frequently asked questions
Is Request Tracker or Trudesk better?
Trudesk is the stronger all-round pick: it has both the larger community and the simpler medium setup. Consider Request Tracker if its specific feature set fits your needs better.
Are Request Tracker and Trudesk free and open-source?
Yes. Request Tracker is licensed under GPL-2.0 and Trudesk under Apache-2.0. Both can be self-hosted at no software cost.
Can I run Request Tracker and Trudesk with Docker?
Request Tracker: check the project docs for container support. Trudesk: yes.