Request Tracker vs Ticketit
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
Not the right match-up?
Request Tracker
Enterprise-grade ticketing system from Best Practical
VS
Ticketit
Simple Laravel help desk and support ticket package
| Feature | Request Tracker | Ticketit |
|---|---|---|
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | GPL-2.0 | MIT |
| Language | Perl | PHP |
| Setup difficulty | Hard | Medium |
| Min. RAM | 1,024 MB | 256 MB |
| Deployment | bare-metal, source | bare-metal, source |
| GitHub stars | ★ 1,141 | ★ 864 |
| First released | 1996 | 2015 |
| Replaces | Zendesk, Jira Service Management | Zendesk, Freshdesk |
Why pick each one
Choose Request Tracker if…
- Released under the GPL-2.0 license
- Active community (1.1k GitHub stars)
- Written in Perl
Choose Ticketit if…
- Released under the MIT license
- Written in PHP
- Tiny footprint — runs in 256 MB RAM
Frequently asked questions
Is Request Tracker or Ticketit better?
Neither is universally better. Request Tracker has the larger community, while Ticketit is simpler to set up (medium difficulty). Choose based on the comparison table above and your own setup.
Are Request Tracker and Ticketit free and open-source?
Yes. Request Tracker is licensed under GPL-2.0 and Ticketit under MIT. Both can be self-hosted at no software cost.
Can I run Request Tracker and Ticketit with Docker?
Request Tracker: check the project docs for container support. Ticketit: check the project docs for container support.