Chatwoot vs Zusam
A side-by-side comparison of two self-hosted chat & communication options
— licensing, setup difficulty, resource needs, and what each one
replaces.
Not the right match-up?
Compare Chatwoot with
choose an app… Plane Focalboard Super Productivity Wekan UVdesk SimpleX Chat Etherpad OpenProject Habitica Self-Hosted Planka Leantime Centrifugo Screego Typebot git-bug Kanboard Berty Mumble Kaneo The Lounge GLPI Papercups Taskwarrior Zammad WorkAdventure Soketi Remark42 Isso FreeSWITCH qTox MiroTalk Ferdium FreeScout Telegram Bot API Server Rustpad Erxes osTicket Asterisk WeeChat Frappe Helpdesk Ergo Peppermint irssi Quicksy Bridge Kamailio Cusdis Libredesk Tox Stoat Helpy AnyCable Chitchatter Live Helper Chat Spacebar Nextcloud Talk Indico RetroShare SIPCAPTURE Homer Peer-calls mautrix-telegram Routr GlobaLeaks openSIPS mautrix Trudesk Databag Handesk Galène InspIRCd Candy Toxic Faveo Helpdesk Hyphanet Request Tracker FusionPBX OpenSupports soju KiwiIRC Glowing Bear Bonfire Pretalx Delta Chat Notifo Ticketit SimpleX Briar Quassel IRC OTS matrix-commander Mumble Web Comentario BitlBee Znuny ngIRCd Miaou Session Nextcloud Talk Signaling Server UnrealIRCd MiroTalk C2C matrix-appservice-irc Linphone Chatmail Relay Hookshot Atheme IRC Services Maunium Sticker Picker Spectrum 2 Shhh Gamja Jami Server Bridge Mollysocket Anope PushBits OTOBO Comm Tiledesk Heisenbridge Slixmpp Ferdium Server Solanum Wesh Network Draupnir baibot matrix-media-repo Charybdis IRCd Cactus Comments ircd-hybrid Scuttlebutt Room Robust IRC Flexisip FlowInquiry SAMA Biboumi Hebbot ircu2 Libervia Jami TicketsBot YunoHost Mail Relay 3CX ARN-Messager Freepbx GNUnet Groupboard MailBag Mailman3 Mailing List Manager Mlmmj Web Peachpub PrivMX WebMail SIP3 TrueConf Wazo Yeti-Switch
Compare Zusam with
choose an app… SimpleX Chat Etherpad Centrifugo Screego Typebot Berty Mumble The Lounge Papercups
Feature Chatwoot Zusam Category Chat & Communication Chat & Communication License MIT Unlicense Language Ruby PHP Setup difficulty Medium Medium Min. RAM 2,048 MB 50 MB Deployment docker, kubernetes, bare-metal bare-metal GitHub stars ★ 35,596 ★ 223 First released 2019 2023 Replaces Intercom, Zendesk, Drift —
Why pick each one
Choose Chatwoot if… Polished customer support workflow Active development Chatwoot details Choose Zusam if… Released under the Unlicense license Written in PHP Tiny footprint — runs in 50 MB RAM Zusam details
Frequently asked questions Is Chatwoot or Zusam better? Neither is universally better. Chatwoot has the larger community; both share a medium setup difficulty, so the decision comes down to features and licensing.
Are Chatwoot and Zusam free and open-source? Yes. Chatwoot is licensed under MIT and Zusam under Unlicense. Both can be self-hosted at no software cost.
Can I run Chatwoot and Zusam with Docker? Chatwoot: yes. Zusam: check the project docs for container support.