Chatwoot vs Zammad
A side-by-side comparison of two self-hosted chat & communication options
— licensing, setup difficulty, resource needs, and what each one
replaces.
Not the right match-up?
Compare Chatwoot with
choose an app… Plane Focalboard Super Productivity Wekan UVdesk SimpleX Chat Etherpad OpenProject Habitica Self-Hosted Planka Leantime Centrifugo Screego Typebot git-bug Kanboard Berty Mumble Kaneo The Lounge GLPI Papercups Taskwarrior WorkAdventure Soketi Remark42 Isso FreeSWITCH qTox MiroTalk Ferdium FreeScout Telegram Bot API Server Rustpad Erxes osTicket Asterisk WeeChat Frappe Helpdesk Ergo Peppermint irssi Quicksy Bridge Kamailio Cusdis Libredesk Tox Stoat Helpy AnyCable Chitchatter Live Helper Chat Spacebar Nextcloud Talk Indico RetroShare SIPCAPTURE Homer Peer-calls mautrix-telegram Routr GlobaLeaks openSIPS mautrix Trudesk Databag Handesk Galène InspIRCd Candy Toxic Faveo Helpdesk Hyphanet Request Tracker FusionPBX OpenSupports soju KiwiIRC Glowing Bear Bonfire Pretalx Delta Chat Notifo Ticketit SimpleX Briar Quassel IRC OTS matrix-commander Mumble Web Comentario BitlBee Znuny ngIRCd Miaou Session Nextcloud Talk Signaling Server UnrealIRCd MiroTalk C2C matrix-appservice-irc Linphone Chatmail Relay Hookshot Atheme IRC Services Maunium Sticker Picker Spectrum 2 Shhh Gamja Jami Server Bridge Mollysocket Anope PushBits OTOBO Comm Tiledesk Heisenbridge Slixmpp Ferdium Server Solanum Wesh Network Draupnir baibot matrix-media-repo Charybdis IRCd Zusam Cactus Comments ircd-hybrid Scuttlebutt Room Robust IRC Flexisip FlowInquiry SAMA Biboumi Hebbot ircu2 Libervia Jami TicketsBot YunoHost Mail Relay 3CX ARN-Messager Freepbx GNUnet Groupboard MailBag Mailman3 Mailing List Manager Mlmmj Web Peachpub PrivMX WebMail SIP3 TrueConf Wazo Yeti-Switch
Compare Zammad with
choose an app… Plane Focalboard Super Productivity Wekan UVdesk SimpleX Chat Etherpad OpenProject Habitica Self-Hosted Planka Leantime Centrifugo Screego Typebot git-bug Kanboard Berty Mumble Kaneo The Lounge GLPI Papercups Taskwarrior WorkAdventure Soketi Remark42 Isso FreeSWITCH qTox MiroTalk Ferdium FreeScout Telegram Bot API Server Rustpad Erxes osTicket Asterisk WeeChat Frappe Helpdesk Ergo Peppermint irssi Libredesk Helpy Trudesk Handesk Faveo Helpdesk Request Tracker OpenSupports Ticketit Znuny OTOBO Tiledesk FlowInquiry TicketsBot
Feature Chatwoot Zammad Category Chat & Communication Chat & Communication License MIT AGPL-3.0 Language Ruby Ruby Setup difficulty Medium Medium Min. RAM 2,048 MB 4,096 MB Deployment docker, kubernetes, bare-metal docker, bare-metal, source GitHub stars ★ 35,596 ★ 5,834 First released 2019 2016 Replaces Intercom, Zendesk, Drift Zendesk, Freshdesk
Why pick each one
Choose Chatwoot if… Polished customer support workflow Active development Chatwoot details Choose Zammad if… Mature support workflow Good integrations Zammad details
Frequently asked questions Is Chatwoot or Zammad better? Neither is universally better. Chatwoot has the larger community; both share a medium setup difficulty, so the decision comes down to features and licensing.
Are Chatwoot and Zammad free and open-source? Yes. Chatwoot is licensed under MIT and Zammad under AGPL-3.0. Both can be self-hosted at no software cost.
Can I run Chatwoot and Zammad with Docker? Chatwoot: yes. Zammad: yes.