Zammad
Web-based helpdesk and customer support system
Zammad is a self-hosted helpdesk and ticketing system that brings email, chat, social media, and phone communication into one place. It supports SLAs, knowledge bases, and reporting.
Key features
- Multichannel ticketing
- Live chat widget
- SLA and escalation rules
- Full-text search with Elasticsearch
Pros & cons
Strengths
- Mature support workflow
- Good integrations
Trade-offs
- Heavy resource footprint
- Requires Elasticsearch
Zammad replaces
Compare Zammad
56 head-to-head comparisons.
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- Zammad vs OpenSupports
- Zammad vs Ticketit
- Zammad vs Znuny
- Zammad vs OTOBO
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- Zammad vs FlowInquiry
- Zammad vs TicketsBot
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