OpenSupports vs Zammad
A side-by-side comparison of two self-hosted apps from related categories — licensing, setup difficulty, resource needs, and what each one replaces.
Not the right match-up?
OpenSupports
Open-source ticket-based customer support system
VS
Zammad
Web-based helpdesk and customer support system
| Feature | OpenSupports | Zammad |
|---|---|---|
| Category | Helpdesk & Ticketing | Chat & Communication |
| License | GPL-3.0 | AGPL-3.0 |
| Language | JavaScript | Ruby |
| Setup difficulty | Medium | Medium |
| Min. RAM | 512 MB | 4,096 MB |
| Deployment | docker, bare-metal | docker, bare-metal, source |
| GitHub stars | ★ 1,038 | ★ 5,834 |
| First released | 2016 | 2016 |
| Replaces | Zendesk, Freshdesk | Zendesk, Freshdesk |
Why pick each one
Choose OpenSupports if…
- Released under the GPL-3.0 license
- First-class Docker support for quick deployment
- Active community (1k GitHub stars)
- Written in JavaScript
Frequently asked questions
Is OpenSupports or Zammad better?
Neither is universally better. Zammad has the larger community; both share a medium setup difficulty, so the decision comes down to features and licensing.
Are OpenSupports and Zammad free and open-source?
Yes. OpenSupports is licensed under GPL-3.0 and Zammad under AGPL-3.0. Both can be self-hosted at no software cost.
Can I run OpenSupports and Zammad with Docker?
OpenSupports: yes. Zammad: yes.