eTraxis vs OpenSupports
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
Not the right match-up?
eTraxis
Flexible records and issue tracking system
VS
OpenSupports
Open-source ticket-based customer support system
| Feature | eTraxis | OpenSupports |
|---|---|---|
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | GPL-3.0 | GPL-3.0 |
| Language | PHP | JavaScript |
| Setup difficulty | Medium | Medium |
| Min. RAM | 512 MB | 512 MB |
| Deployment | docker, bare-metal | docker, bare-metal |
| GitHub stars | ★ 1 | ★ 1,038 |
| First released | 2014 | 2016 |
| Replaces | Jira, Redmine | Zendesk, Freshdesk |
Why pick each one
Choose eTraxis if…
- Released under the GPL-3.0 license
- First-class Docker support for quick deployment
- Written in PHP
- Lightweight — runs in 512 MB RAM
Choose OpenSupports if…
- Released under the GPL-3.0 license
- First-class Docker support for quick deployment
- Active community (1k GitHub stars)
- Written in JavaScript
Frequently asked questions
Is eTraxis or OpenSupports better?
Neither is universally better. OpenSupports has the larger community; both share a medium setup difficulty, so the decision comes down to features and licensing.
Are eTraxis and OpenSupports free and open-source?
Yes. eTraxis is licensed under GPL-3.0 and OpenSupports under GPL-3.0. Both can be self-hosted at no software cost.
Can I run eTraxis and OpenSupports with Docker?
eTraxis: yes. OpenSupports: yes.