Zammad vs UVdesk
A side-by-side comparison of two self-hosted apps from related categories — licensing, setup difficulty, resource needs, and what each one replaces.
Not the right match-up?
Zammad
Web-based helpdesk and customer support system
VS
UVdesk
Open-source helpdesk built on Symfony
| Feature | Zammad | UVdesk |
|---|---|---|
| Category | Chat & Communication | Helpdesk & Ticketing |
| License | AGPL-3.0 | MIT |
| Language | Ruby | CSS |
| Setup difficulty | Medium | Medium |
| Min. RAM | 4,096 MB | 512 MB |
| Deployment | docker, bare-metal, source | docker, bare-metal, source |
| GitHub stars | ★ 5,834 | ★ 19,510 |
| First released | 2016 | 2018 |
| Replaces | Zendesk, Freshdesk | Zendesk, Freshdesk |
Why pick each one
Choose UVdesk if…
- Released under the MIT license
- First-class Docker support for quick deployment
- Mature project with 19.5k GitHub stars
- Written in CSS
Frequently asked questions
Is Zammad or UVdesk better?
Neither is universally better. UVdesk has the larger community; both share a medium setup difficulty, so the decision comes down to features and licensing.
Are Zammad and UVdesk free and open-source?
Yes. Zammad is licensed under AGPL-3.0 and UVdesk under MIT. Both can be self-hosted at no software cost.
Can I run Zammad and UVdesk with Docker?
Zammad: yes. UVdesk: yes.