TicketsBot vs Zammad
A side-by-side comparison of two self-hosted apps from related categories — licensing, setup difficulty, resource needs, and what each one replaces.
Not the right match-up?
TicketsBot
Self-hostable Discord support ticket system
VS
Zammad
Web-based helpdesk and customer support system
| Feature | TicketsBot | Zammad |
|---|---|---|
| Category | Helpdesk & Ticketing | Chat & Communication |
| License | AGPL-3.0 | AGPL-3.0 |
| Language | Go | Ruby |
| Setup difficulty | Medium | Medium |
| Min. RAM | 512 MB | 4,096 MB |
| Deployment | docker, bare-metal | docker, bare-metal, source |
| GitHub stars | ★ 26 | ★ 5,834 |
| First released | 2018 | 2016 |
| Replaces | Zendesk | Zendesk, Freshdesk |
Why pick each one
Choose TicketsBot if…
- Released under the AGPL-3.0 license
- First-class Docker support for quick deployment
- Written in Go
- Lightweight — runs in 512 MB RAM
Frequently asked questions
Is TicketsBot or Zammad better?
Neither is universally better. Zammad has the larger community; both share a medium setup difficulty, so the decision comes down to features and licensing.
Are TicketsBot and Zammad free and open-source?
Yes. TicketsBot is licensed under AGPL-3.0 and Zammad under AGPL-3.0. Both can be self-hosted at no software cost.
Can I run TicketsBot and Zammad with Docker?
TicketsBot: yes. Zammad: yes.