Bugzilla vs TicketsBot
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
Not the right match-up?
Bugzilla
Time-tested bug tracking system from Mozilla
VS
TicketsBot
Self-hostable Discord support ticket system
| Feature | Bugzilla | TicketsBot |
|---|---|---|
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | MPL-2.0 | AGPL-3.0 |
| Language | Perl | Go |
| Setup difficulty | Hard | Medium |
| Min. RAM | 512 MB | 512 MB |
| Deployment | bare-metal, source | docker, bare-metal |
| GitHub stars | ★ 850 | ★ 26 |
| First released | 1998 | 2018 |
| Replaces | Jira | Zendesk |
Why pick each one
Choose Bugzilla if…
- Released under the MPL-2.0 license
- Written in Perl
- Lightweight — runs in 512 MB RAM
Choose TicketsBot if…
- Released under the AGPL-3.0 license
- First-class Docker support for quick deployment
- Written in Go
- Lightweight — runs in 512 MB RAM
Frequently asked questions
Is Bugzilla or TicketsBot better?
Neither is universally better. Bugzilla has the larger community, while TicketsBot is simpler to set up (medium difficulty). Choose based on the comparison table above and your own setup.
Are Bugzilla and TicketsBot free and open-source?
Yes. Bugzilla is licensed under MPL-2.0 and TicketsBot under AGPL-3.0. Both can be self-hosted at no software cost.
Can I run Bugzilla and TicketsBot with Docker?
Bugzilla: check the project docs for container support. TicketsBot: yes.